About the role
What we’re looking for
We’re scaling our manufacturing marketplace across the United States and are expanding our GTM team with a Customer Growth Associate to drive repeat usage, re-engagement, and revenue from existing and recently active customers.
You’ll operate across customer success, sales, and operations. You’ll work directly with customers who already know Vendra - helping them move faster, engaging them on their programs, and bringing new new RFQs and orders onto the platform. This is a very hands-on, customer facing role with real ownership and a tangible impact on revenue.
What you’ll do
- Engage recently active customers
- Act as the primary point of contact for newly onboarded and recently active customers
- Help customers move from RFQ → quote → production
- Answer questions, remove friction, and keep projects moving forward
- Coordinate with operations and suppliers to unblock stalled deals
- Re-engage and reactivate existing customers
- Analyze historical activity, order patterns, and customer behavior to re-engage inactive accounts
- Proactively reconnect with customers who have gone quiet or paused usage
- Understand why activity stalled (timing, pricing, internal blockers, technical issues, etc.)
- Drive reactivated accounts toward RFQ submission and order placement
- Follow up with warm inbound leads
- Engage inbound interest from demos, referrals, events, partnerships, and prior conversations
- Qualify needs and guide customers toward the right next step on the platform
