About the role
Alaan is the smartest way to manage business spend for Middle Eastern businesses. The Middle East is on the cusp of a payments revolution with a $3 trillion+ B2B payments market. Managing spend for businesses in the region is incredibly painful, with archaic and disjointed solutions. Alaan solves these pain points by providing an all-in-one spend management and corporate cards platform. Businesses use Alaan to control spend, save time, and automate business expenses.
Main Responsibilities and Key Requirements
- Account Management - Successfully manage a portfolio of customers and prioritize amidst multiple competing priorities, escalations, and deadlines.
- Continuous Learning and Development - Develop a deep understanding of a client’s business, brand, industry, and its consumers. Apply domain/technical knowledge of the platform, best practices, and customer insights to remove blockers and proactively support customers.
- Vigilance and Awareness - Proactively track accounts to identify early warning signs of churn risk, establish internal action plans to address customer concerns and work proactively to eliminate that risk.
- Product Development - Act as an advocate for the client and bring back structured requests or feedback to the Product team and work with the product team to be one of the key contributors to define client requirements, features and improvements.
- A Constant Air of Improvement - Establish and improve service procedures, policies and standards through best practices while keeping accurate records and document customer service actions and discussions.
- Ownership - Take responsibility for positively building client relationships over time as their go-to trusted advisor.
