About the role
Quick Pitch
We’re building a modern email sending platform, focused on stellar UX. Customers like Framer, Perplexity, Linear and more use us to send their email. Come help build the software they use.
Our Team
We’re a small team, currently 9. We are not interested in hype-chasing, we want to build something reliable and scalable that lasts. However, we still ship quickly and speak with new and existing users daily.
Our emphasis is on retention and usage, not growth at all costs. If you’re a fan of companies like Notion or Linear then you’ll appreciate our product development and engineering process.
We are remote, mostly based in the US, often async and dedicated to remaining that way.
The Role
Your role will be as a Customer Success Engineer. You will be the first hire who will be dedicated to customer success and building tooling to improve customer success. This role is unique in that you will be interacting with users through our support channel and Slack Connect channels, but you will also be contributing to admin tooling to speed up customer interactions. Ideally, you will also be able to contribute to the codebase as we have found most support problems are solvable with code.
You will get to work with users who come from varied backgrounds and a wide range of roles, from engineers to designers to marketers. You may also be part of the occasional onboarding calls and become points of contacts for larger customers.
You should be self-motivated, technical and able to switch gears rapidly among many topics. Your goal is not to solve tickets. Your goal is to get the docs, the product copy, the labels, anything you can touch, to a place where support tickets naturally decline as usage grows. It’s a difficult task, but you get to own it.
