About the role
Customer Success Executive - Moove This website uses cookies to ensure you get the best experience. Moove and our selected partners use cookies and similar technologies (together “cookies”) that are necessary to present this website, and to ensure you get the best experience of it. If you consent to it, we will also use cookies for analytics and marketing purposes. See our Cookie Policy to read more about the cookies we set. You can withdraw and manage your consent at any time, by clicking “Manage cookies” at the bottom of each website page. Accept all cookies Decline all non-necessary cookies Cookie preferences Select which cookies you accept On this site, we always set cookies that are strictly necessary, meaning they are necessary for the site to function properly. If you consent to it, we will also set other types of cookies. You can provide or withdraw your consent to the different types of cookies using the toggles below. 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Vendors Youtube Accept these cookies Decline all non-necessary cookies Skip to main content common--header--menu#toggle" data-common--header--menu-target="button" > Career menu Start People Jobs Employee Log in as employee Candidate Log in to Connect Homepage moove.io Share page Facebook X LinkedIn Mail Operations - Colombia · Medellín, Colombia · Hybrid Customer Success Executive Apply for this job About Moove Moove is building the world’s largest fleet and best-in-class technologies that power mobility platforms. Its flagship Drive-to-Own (DTO) product democratises access to vehicle ownership with a revolutionary revenue based financing model, enabling underserved mobility entrepreneurs to thrive. Moove’s growth has been fuelled by its global Uber partnership and support of leading investors and lenders, including Uber, Mubadala, BlackRock, MUFG, and many others. With operations now spanning 19 cities across 6 continents - Africa, Asia, Europe, North America, South America, and the Middle East - Moove continues to expand its offerings through strategic acquisitions and partnerships with industry leaders, including Waymo and Uber. Moove is transforming mobility to make it safer, more efficient and accessible to all, while providing economic opportunities and supporting skills development in the mobility sector. About the Role Como Customer Success Executive en Moove, serás responsable de asegurar la satisfacción y el éxito de nuestros clientes, principalmente conductores dentro del ecosistema de movilidad. Tu papel será fundamental para construir relaciones sólidas, entender las necesidades de los usuarios y anticipar problemas, colaborando con equipos internos para ofrecer soluciones efectivas. Este rol impacta directamente en la retención, el crecimiento de cuentas y la mejora continua de nuestros productos y servicios. Serás un agente clave en la misión de Moove de democratizar el acceso a la propiedad vehicular y crear oportunidades sostenibles para emprendedores de la movilidad. What You’ll be Doing Monitorear el desempeño diario de los conductores y realizar check-ins regulares. Apoyar y resolver incidencias de conductores en tiempo real, tanto en tránsito como fuera de él. Recibir y realizar llamadas (inbound/outbound) para soporte y seguimiento. Realizar y compilar encuestas a conductores, analizando resultados para mejoras. Asegurar el cumplimiento de normas, políticas y KPIs definidos por la compañía. Diseñar y ejecutar proyectos estratégicos orientados al éxito del cliente, garantizando la medición y reporte de KPIs de impacto. What You will need for this position Educación: Título universitario en cualquier disciplina. Experiencia: Mínimo 2 años en roles de atención al cliente, soporte o éxito del cliente. La experiencia en la industria del transporte es una ventaja. Habilidades técnicas: Manejo intermedio de Microsoft Office (especialmente Excel y Google Workspace (Google Sheets,Google Slides)). Atención al detalle y alta capacidad analítica. Habilidades de comunicación verbal y escrita. Orientación a resultados y resolución proactiva de problemas. Capacidad para gestionar múltiples tareas y prioridades. Habilidad para trabajar en equipo y gestionar relaciones interpersonales. About the team Our team is collaborative, positive, curious, and engaged. We think fast, work smart, laugh often, and are looking for like-minded people to join us in our mission to disrupt vehicle ownership and make financial freedom within reach. Moove is strongly committed to diversity within its community. The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. Pre-hiring Notice: Moove relies on the accuracy of information contained in employment applications, as well as the accuracy of other data presented throughout the hiring process and during employment. Any misrepresentations, falsifications, or material omissions in any information or data provided by an applicant may result in the applicant being excluded from further consideration for employment or if an individual has already been hired, termination of employment. EEO Statement: Moove is an equal opportunity employer and does not discriminate based on gender, race, sexual orientation, marital status, religion, political affiliation or any other protected characteristic. Moove: Moove is a mobility asset finance company and Uber's preferred fleet partner across Sub-Saharan Africa. Our Vision is to democratise financial services to make our customers more productive and successful. Our Core values are Compassion, Excellence, Innovation, Teamwork, Trust and Ownership. Department Operations - Colombia Locations Medellín, Colombia Remote status Hybrid Medellín, Colombia Apply for this job Operations - Colombia · Medellín, Colombia · Hybrid Customer Success Executive Loading application form Career site Start People Jobs Data & privacy Manage cookies moove.io Employee login · SSO Candidate Connect login Already working at Moove? Let’s recruit together and find your next colleague. @moove.io Log in Applicant tracking system by Teamtailor
