What You'll Be Working On

• Serve as the primary point of contact for customers after go-live. Build deep relationships with key stakeholders to drive adoption and satisfaction.

• Take accountability for NRR across your book of business. Build strategic roadmaps, identify expansion opportunities, and recognize new use cases.

• Act as the first line of response for customer questions, bugs, and operational issues. Diagnose problems, provide immediate guidance, and escalate technical matters to Forward Deployed Engineers when needed.

• Lead weekly syncs and quarterly reviews, ensuring seamless communication flow between customers and internal teams.

• Track usage patterns with metrics dashboards, identify at-risk accounts, and proactively intervene to maximize account value.

Requirements

• 2+ years in a customer-facing role managing post-sales relationships for technical products in healthcare, ideally in B2B SaaS.

• Proven track record owning revenue metrics (NRR, retention, expansion) and identifying upsell and cross-sell opportunities.

• Comfortable leading meetings with key stakeholders, building trust with senior decision-makers, and translating technical concepts into business value.

• Able to triage technical issues, understand system architecture at a high level, and communicate effectively with both engineers and non-technical customers.

• Strong project management instincts with attention to detail. You naturally build systems, document processes, and keep multiple workstreams organized without dropping the ball.

You are a good fit if

• You thrive in ambiguity where you'll define processes from scratch rather than follow established playbooks.

• You're energized by customer relationships and see renewals and expansions as the natural result of delivering exceptional value.

• You don't wait for perfect systems; you create the infrastructure needed to scale customer success as the company scales.

• You can context-switch between strategic planning and tactical execution without losing momentum.

What we offer

• Direct mentorship: Work closely with our founding team and experienced leaders who will invest in your professional development.

• Meaningful equity: Early employee stock options with significant ownership potential.

• Comprehensive benefits: 100% covered healthcare, flexible time off, commuter benefits, weekly team lunches.

• Team culture: Quarterly retreats and monthly team events that build genuine connections in our close-knit NYC team.

• Impact at scale: Work that builds the infrastructure to help millions of patients access care.

Interview Process

At each stage, we decide within 24hrs and update you shortly after:

• First Chat (15 min) [Virtual]: A casual conversation about the role and your experience to see if there's a good fit.

• Experience Deep Dive (30-45 min) [Virtual]: We'll explore your customer success experience, how you've managed accounts and driven strategy, and your approach to building trusted relationships with stakeholders.

• Team Day (Half-day) [In-Person]: Visit our New York office to meet our team. You'll work through a realistic customer scenario, showing your communication style and problem-solving approach. You'll also get a sense of our company culture and working environment.

If you’re ready to be the customer champion that transforms healthcare communication, we’d love to hear from you.

A meeting lands on your calendar

If they’re a yes, I book the chat. You show up — that’s the whole job-hunt.