About the role
About David Energy David Energy is creating a new kind of power company. We offer cheaper and cleaner energy than traditional Retail Electricity Providers (REPs) can, and we do so economically because we can tap into renewable supply (e.g. solar) and controllable capacity (e.g. batteries) anywhere it exists, including "behind" customers’ electricity meters. We’re a series A company aiming to run the grid on clean energy 24/7/365. We’re rapidly scaling our "Beat the Utility" product which guarantees small commercial customers that their total electric spend will be less than their incumbent utility. We can make this guarantee because our technology and risk management unlock value that is not available to the utility. We're currently operating in NYC (NYISO Zone J) and scaling toward hundreds of new customer locations per month, with plans to expand to additional zones and ISOs across the Northeast. About This Role We’re looking for a Customer Success Manager to own and scale relationships across a rapidly growing portfolio of customers as we build a new kind of energy company from the ground up. You will manage a high volume of SMB and Mid-Market customers while operating with a strategic, ownership-driven mindset—balancing execution at scale with the ability to drive meaningful outcomes for each account. This is not a traditional "maintenance" CSM position. Instead, you will serve as a Trusted Energy Advisor, with direct responsibility for ensuring customers achieve measurable savings, fully grasp the value we provide, and view David Energy as their long-term, energy partner. This role is critical to delivering on our “Beat the Utility” promise and laying the foundation for long-term retention and expansion. You’ll play a key role in turning early customer wins into repeatable success, helping define how Customer Success operates as we scale to hundreds—and eventually thousands—of locations. You’ll operate at the intersection of customer strategy, operations, and product—partnering closely with Sales, Fulfillment, and Product to ensure a seamless customer experience. As a trusted advisor, you’ll not only manage relationships, but also translate complex energy data into clear, actionable insights that drive customer decisions. If you’re excited to own outcomes, build processes from the ground up, and have a direct impact on how businesses consume energy, this role offers a unique opportunity to shape both the customer experience and the future of the grid.
