About the role
About OneText
OneText sits at the intersection of payments, AI, and marketing. We make shopping as effortless as replying to a text - literally. E-commerce brands use our text-to-buy payments and sales concierge to drive up to 30% more revenue , replacing conventional SMS marketing with two-way conversations that delight customers and inspire purchases.
We’re backed by top-tier investors like Y Combinator, Coatue, Citi Ventures, Khosla Ventures , and the founders of Warby Parker, Allbirds, Harry’s , and even Matt Bellamy , lead singer of Muse.
The Role
As a Customer Success Manager at OneText, you’ll own relationships with a portfolio of fast-growing ecommerce brands. From onboarding to renewal, you’ll guide customers through their journey, driving product adoption, surfacing insights, and helping them unlock the full value of our platform.
You’ll work closely with product, engineering, and sales in a collaborative, fast-paced environment where your input shapes both the customer experience and the future of the company.
What You’ll Do
Customer Success & Strategy
- Manage the full lifecycle for your customers - onboarding, adoption, success, and renewal
- Act as a trusted advisor, providing strategic guidance and best practices
- Monitor customer health, usage, and engagement to identify risks and growth opportunities
Advocacy & Enablement
- Champion the voice of the customer internally
- Collaborate with product and engineering to prioritize feedback and shape the roadmap
- Develop customer champions for case studies, references, and testimonials
