About the role
Customer Success Manager
📍 NYC  | Full-Time  | Early Team
About Simbie AI
Simbie AI is building clinical decision support AI that helps clinicians make faster, safer, and smarter decisions at the point of care, while increasing patient access to their clinical teams.. We're an early-stage team with high conviction, moving fast in a space where the stakes are real. Our customers — healthcare organizations, clinicians, and care teams — need a partner they can trust. That's where you come in.
The Role
This is a builder role, not a maintenance role. You're joining before the playbook exists — because you're going to write it. You'll own the entire post-sale customer journey, build the internal systems that make us operationally sharp, and be the voice of the customer inside Simbie AI. You're equal parts relationship manager, ops architect, and problem solver.
If you thrive in ambiguity, love creating structure where there is none, and genuinely care about making customers successful — this role was designed for you.
What You'll Own
Customer Relationships
- Own the end-to-end customer relationship post-sale — onboarding, adoption, retention, and renewal.
- Serve as the primary point of contact for healthcare customers, building deep trust with clinical and operational stakeholders.
- Run regular check-ins, business reviews, and health assessments to stay ahead of customer needs.
- Advocate relentlessly for customers internally — bring their feedback, friction, and wins to the product and engineering teams.
Systems & Playbooks
