About the role
Customer Success Manager
New York, NY (in-person, SoHo)
$85,000 to $95,000 Base Salary + Meaningful Equity
Trayd, in one sentence
Trayd is building the operating system for commercial construction: payroll, compliance, and back office workflows that actually work in the real world.
Construction is one of the largest industries in North America, yet much of the software that runs it is outdated, manual, and fragile. Companies spend hours every week reconciling payroll, tracking job costs, and managing compliance across disconnected systems. The consequences of mistakes are real. Workers do not get paid correctly. Businesses lose time and money. Stress compounds.
We are changing that.
We help subcontractors run payroll, manage workers, and operate their businesses with confidence. Once a customer launches on Trayd, the relationship does not end. In many ways, it is just beginning. Our customers rely on us every week to run payroll successfully, solve problems quickly, and help them grow using the platform.
We are in the next phase of growth, with accelerating customer demand and a platform that runs real payroll every week, and we are scaling the team to match it.
Trayd is based in New York and backed by Y Combinator.
The role
We are hiring a customer success manager to own relationships with customers after they launch on Trayd.
This is a high-impact, customer-facing role where you will be responsible for retention, satisfaction, and long-term success across your portfolio of accounts. You will work closely with payroll teams, operations leaders, and business owners to ensure they are successful using Trayd and confident running payroll every cycle.
