Customer Success Manager (Remote - Philippines)

Our Culture : We believe in building a vibrant, high-performance culture that rewards curiosity, ownership, and innovation. Our team spans the globe, and we love coming together to solve hard problems and celebrate our wins. Most importantly, we have begun building an environment that provides the support and mentorship needed to succeed, learn, and grow. ❤️

💻 What we’re Looking For:

We are seeking a proactive and detail-oriented Customer Success Manager (CSM) in the Philippines to join our growing team at Peakflo (YC W22). As a CSM, you will be the ultimate advocate for our clients—playing a crucial part in ensuring customer retention, maximizing their platform success, and directly driving our business growth.

💪 What you’ll do

• Monitor and Track Projects to ensure the Scope is delivered within Budget and Schedule per plan. Also ensure the Value/ROI committed to the customer is delivered.
• Align with the recommended Processes to ensure 100% Quality Delivery with quality documentation.
• Owning AS-IS and TO-BE (Design) stage documentation and signoff for clients (at client site, as needed)
• Project managing implementation during configuration and realisation stage of the implementation by working with Product team
• Conducting SIT
• Preparing UAT scripts and conducting UAT (at client site, as needed)
• Monitor post-hypercare customer issues / complaints and troubleshoot by working with the Ops team
• Be a part of the renewal journey and build a long-standing relationship with the customer

🤝🏼 Who you are

• Experience: 2+ years of experience in a customer-facing role at a B2B SaaS startup.
• You are customer-driven: You possess a deep empathy for the user and a relentless desire to understand and solve their core problems.
• You make it happen: You learn fast, execute with speed, and embody a strong work ethic to "make it happen."
• Collaborative: You embrace diverse perspectives with curiosity and respect.
• Meritocratic Mindset: You naturally nurture a caring, non-hierarchical, and results-driven environment.

🤩 Bonus Points

• Proficient at SQL
• Prior knowledge of Accounts Payable (AP) and Accounts Receivable (AR) processes.

Benefits

🏥 Medical insurance - We provide comprehensive medical insurance so that you're always covered

🏡 Flexibility - We support a remote-friendly culture centered around trust and meritocracy

💰 Competitive Compensation - Market-leading salary designed to attract top talent.

A meeting lands on your calendar

If they’re a yes, I book the chat. You show up — that’s the whole job-hunt.