About the role
Customer Support Associate French Market Values Benefits Jobs Offices Jobs > Customer Support Associate French Market Customer Support Associate French Market Permanent Full time €22,000 - €24,000 08005, Barcelona, Barcelona, Spain CX/Customer Services Hello! 👋🏽 At Factorial we're looking for a new Customer Support Associate French Market to help us boost the company to the next level. We believe in developing our team, spreading our company culture, and sharing our views on how Human Resources can make a difference for organizations all over the world. Ready to be part of the challenge?🚀 Maintain and create simultaneously strong relationships with existing customers . Problem-solving: Ensure all needs and queries are resolved via ticket/phone/email/chat. Control and follow up on any bugs with the operations team and the client. Assist with basic troubleshooting. Provide information about products/services/policies. Document Interactions. Your Profile 🧐 Expert level of French and English proficient speaker. You demonstrate full ownership on each activity you develop. You are proactive and you like to put forward new ideas. Excellence in communicating and problem-solving. Previous experience dealing with Customers is a plus! Is this you?! Come rock the world with us! Perks of being part of our team 😏 High growth, multicultural and friendly environment 🤝 Save expenses with Cobee 💰 and get your salary in advance with Payflow 💸 Healthy life with Gympass 🧘🏽♀️ and Alan as private health insurance 🩺 Language classes with Yolk Academy 👩🏽🏫 Syra discounts, Nora & Apeteat lunch❗ Breakfast in the office, organic fruit🍏 and free caffeine and theine☕ Flexible schedules ⏰, pet Friendly 🐶 and no dress code!😀 About us 🚀 Factorial is an all-in-one HR Software fast-growing company founded in 2016. Our mission is to help SMEs automate HR workflows , centralize people data and make better business decisions. Currently, serves thousands of customers in over 60 countries all over the world and across industries, it has built a super diverse and multicultural team of over +1200 people in Barcelona, Brazil and Mexico offices. 🌎 Our Values 🫀 We own it : We take responsibility for every project. We make decisions, not excuses. We learn and teach : We're dedicated to learning something new every day and, above all, share it. We partner : Every decision is a team decision. We trust each other. We grow fast : We act fast. We think that the worst mistake is not learning from them. Wanna learn more about us? Check our website ! #Webetonpeople 💗 #LI-ML2 Permanent Full time €22,000 - €24,000 08005, Barcelona, Barcelona, Spain CX/Customer Services Apply now Apply now Privacy policy | Powered by Factorial Build my own jobs page FACTORIAL uses cookies to personalise content and ads, to provide social media features and to analyse our traffic. We also share information about your use of our site with our social media, advertising and analytics partners who may combine it with other information that you've provided to them or that they've collected from your use of their services. Read more about our Cookies' Policy → Manage cookies Accept cookies This website uses cookies FACTORIAL uses cookies to personalise content and ads, to provide social media features and to analyse our traffic. We also share information about your use of our site with our social media, advertising and analytics partners who may combine it with other information that you've provided to them or that they've collected from your use of their services. Read more about our Cookies' Policy → Manage cookies Necessary Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies. Statistics Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously. Marketing Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers. Preferences Preference cookies enable a website to remember information that changes the way the website behaves or looks, like your preferred language or the region that you are in. Allow selection