About the role
About Calltree: We're a fast-growing startup backed by leading investors in Silicon Valley serving multiple enterprise customers, including public retail brands you'd recognize. We're building AI that actually works for complex, real-world customer service—the kind of calls everyone else avoids.
The Role: You'll work alongside AI to serve real customers—and learn how AI actually works in the real world. You'll handle live customer calls—troubleshooting, problem-solving, helping real people. You'll also have AI tools working alongside you, so you can handle more and do more than a traditional rep ever could. You will be working closely with our engineering team to help improve the AI and business processes.
What You'll Do:
- Handle inbound customer calls and chats—real troubleshooting, real problem-solving
- Use AI tools to actually solve problems
- De-escalate frustrated customers and turn bad experiences into good ones
- Follow documented processes to resolve issues correctly
- Identify patterns and flag insights to help improve how we work (both AI and tooling)
What We're Looking For:
- College graduate (any field)
- Comfortable being on the phone with customers, including frustrated ones
- Someone who's excited about AI technology AND genuinely enjoys helping people
- Strong attention to detail
- Can stay focused and motivated even when things get repetitive
- Ability to work one weekend day
- Flexible schedule (e.g., 10am-7pm or 11am-8pm)
Honest Expectations: You'll be on the phone with customers. Some will be frustrated. Some days will be nonstop. But you're not just another call center rep—you're working with AI tools that multiply your impact, helping build something new, and gaining experience that will set you apart. If you want to be part of the future of customer service, not stuck in the past, this is the role.
