About the role
About Knowtex
Knowtex is building the future of voice AI operating systems for clinicians, transforming how healthcare documentation happens at the point of care. Founded by Stanford AI scientists with deep clinical experience, we're experiencing explosive growth across both commercial health systems and federal healthcare, with our ambient documentation platform scaling rapidly to thousands of clinicians across hundreds of specialties. We're at an inflection point where cutting-edge AI meets real clinical impact, giving clinicians hours back each day to focus on what matters most - their patients.
Position Overview As the Customer Support Specialist, you will be the front-line “triage” point for support tickets and inquiries from our clinician and enterprise user base (including our VA integration). You will partner closely with our Customer Success Manager to ensure tickets are correctly categorized, prioritized, escalated, and resolved in a timely fashion. You will act as the glue between end users, internal teams (engineering, product, operations), and the Customer Success function. You should not require heavy supervision — you’ll own your queue and workflows, drive continuous improvement of support processes, and serve as a reliable escalation point for routine to moderately complex issues.
Key Responsibilities
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Design clinical workflows optimized for ambient documentation across specialties
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Configure documentation templates for oncology, orthopedics, gastroenterology, and other specialties
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Validate AI-generated notes against E&M coding requirements and MDM levels
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Lead Epic Community Connect and Nordic partnership implementations
