About the role
About Oneleet:
Oneleet is a cybersecurity startup with a mission to revolutionize the industry. It aims to make effective cybersecurity easy and painless for companies by providing a comprehensive platform that helps companies build, manage, and monitor their cybersecurity management program.
Oneleet is backed by top-tier venture capital firms including Y Combinator, and is part of their S22 cohort. The founding team has over 10 years of penetration testing and cybersecurity experience.
Be a part of our team of opinionated rebels and help us create a category-defining company on a mission to reshape the broken and fragmented cybersecurity industry.
Who we’re looking for:
At Oneleet we value individuals who are passionate and motivated to make a large impact in the cybersecurity ecosystem. We are looking for rebels with a growth mindset who love to take ownership, who exhibit excellent communication skills, and who have a "can-do" attitude towards technical challenges and innovation.
A rebel’s mindset — we’re frustrated with the state of the cybersecurity industry, and believe that a rebel mindset is key to changing it. Opinionated (but not obstinate) — we believe that having an opinion is better than having no opinion, and helps us move quicker.
We're building Oneleet's customer support function from the ground up, and this is one of the first hires. As a Customer Support Specialist, you'll be the first point of contact for our customers — a mix of technical and non-technical stakeholders navigating compliance for the first time.
You'll work primarily through Slack shared channels and email, with a high bar for response time. Our standard is a first response within 15 minutes — because our customers can't afford to wait.
This is a foundational role with real room to grow. You'll help shape how support works at Oneleet, contribute to the knowledge base, and have direct visibility into how the product is experienced day-to-day.
