About the role
Waldium is the autonomous content platform used by YC-backed startups to generate technical guides, tutorials, and product documentation optimized for AI discovery. As we scale and launch new features, we need part-time customer support help to manage inbound questions and provide fast, reliable responses.
What you’ll do
- Handle all inbound customer conversations through Tidio
- Learn the Waldium platform and product flows so you can answer common questions clearly
- Troubleshoot issues, gather context, and escalate technical problems to engineering
- Maintain quick response times during agreed coverage hours
- Keep communication concise and accurate
What we’re looking for
- Experience in customer support or customer success
- Strong written communication
- Ability to understand technical products without hand-holding
- Reliability during US working hours
- Someone who can ramp fast and operate without constant oversight
Details
- Contract role tied to our product launch
- 4–8 week engagement with potential to extend
- 10–20 hours per week
- Remote
- Hourly rate based on experience
About Waldium
Waldium is an AI-driven platform for researching, writing, and publishing technical knowledge in formats that both humans and AIs can understand. We help developers create technical guides, resources and tutorials — structured, durable knowledge that AIs can learn from, cite, and build upon.
Other roles at Waldium
Job details
Salary
$18 - $20
Location
Remote
Funding
Total raised
$500K
Last stage
Seed
Investors
What happens next.
No applications, no recruiter spam. Just the intro.
Confirm the fit
A few questions to make sure this role is the right shape for you. Two minutes.
I pitch you to the company
I write the intro, send it to the founder, and handle the back-and-forth.
A meeting lands on your calendar
If they’re a yes, I book the chat. You show up — that’s the whole job-hunt.