About the role
Customer Support Team Lead Values Benefits Jobs Offices Jobs > Customer Support Team Lead Customer Support Team Lead Permanent Full time €26,000 - €34,000 08005, Barcelona, Barcelona, Spain CX/Customer Services Hello! 👋🏽 At Factorial we're looking for a new Customer Support Team Lead to help us boost the company to the next level. We believe in developing our team, spreading our company culture, and sharing our views on how Human Resources can make a difference for organizations all over the world. Ready to be part of the challenge?🚀 The Role We are looking for a Customer Support Team Lead to join our team. Supervise and guide the customer support team. Set clear team goals and monitor team performance. Conduct regular team meetings to update members on best practices and continuing expectations. Handle escalated customer issues and provide resolution. Ensure high levels of customer satisfaction through excellent service. Analyze customer service metrics and feedback to identify areas for improvement. Develop and implement customer service procedures, policies, and standards. Train new team members and provide ongoing coaching. Identify training needs and organize development programs. Prepare and present regular reports on team performance and customer feedback. Analyze data to provide actionable insights to senior management. Your Profile 🧐 Proficient level of Spanish and English expert speaker . You demonstrate full ownership on each activity you develop. You are proactive and you like to put forward new ideas. Excellence in communicating and problem-solving. Previous experience handling Customer Support/Customer Experience teams is needed. Perks of being part of our team 😏 High growth, multicultural and friendly environment 🤝 Save expenses with Cobee 💰 and get your salary in advance with Payflow 💸 Healthy life with Gympass 🧘🏽♀️ and Alan as private health insurance 🩺 Language classes with Yolk Academy 👩🏽🏫 Syra discounts, Nora & Apeteat lunch❗ Breakfast in the office, organic fruit🍏 and free caffeine and theine☕ Flexible schedules ⏰, pet Friendly 🐶 and no dress code!😀 About us 🚀 Factorial is an all-in-one HR Software fast-growing company founded in 2016. Our mission is to help SMEs automate HR workflows , centralize people data and make better business decisions. Currently, serves thousands of customers in over 60 countries all over the world and across industries, it has built a super diverse and multicultural team of over +900 people in Barcelona, Brazil, Mexico, and EEUU offices. 🌎 Our Values🫀 We own it : We take responsibility for every project. We make decisions, not excuses. We learn and teach : We're dedicated to learning something new every day and, above all, share it. We partner : Every decision is a team decision. We trust each other. We grow fast : We act fast. We think that the worst mistake is not learning from them. Wanna learn more about us? Check our website ! Permanent Full time €26,000 - €34,000 08005, Barcelona, Barcelona, Spain CX/Customer Services Apply now Apply now Privacy policy | Powered by Factorial Build my own jobs page FACTORIAL uses cookies to personalise content and ads, to provide social media features and to analyse our traffic. We also share information about your use of our site with our social media, advertising and analytics partners who may combine it with other information that you've provided to them or that they've collected from your use of their services. Read more about our Cookies' Policy → Manage cookies Accept cookies This website uses cookies FACTORIAL uses cookies to personalise content and ads, to provide social media features and to analyse our traffic. We also share information about your use of our site with our social media, advertising and analytics partners who may combine it with other information that you've provided to them or that they've collected from your use of their services. Read more about our Cookies' Policy → Manage cookies Necessary Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies. Statistics Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously. Marketing Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers. Preferences Preference cookies enable a website to remember information that changes the way the website behaves or looks, like your preferred language or the region that you are in. Allow selection