CX Operations Manager

Requirements 3+ years of experience with Zendesk in a B2B environment - Deep expertise across Support, Guide, Explore, and administration Automation and AI familiarity - Experience evaluating and implementing AI-driven support tools Systems thinker - You think in inputs, outputs, and tradeoffs; you design processes that scale Strategic executor - Balance hands-on work with proactive recommendations Cross-functional collaborator - Experience partnering with Support, Product, and Ops teams Clear communicator - Translate complex systems into simple decisions Bias toward action - Move fast, iterate quickly, execute without overthinking Willingness to work in person at our office 4-5 days a week Move at Rocket Speed, Build Something Massive We're scaling fast, solving real client problems with precision and ambition. Here, you own your impact: full autonomy, no micromanagement, no fluff. We hire the best, expect the best, and give you the masterclass of your career. It's hard, it's intense, and it's the most rewarding work you'll ever do. If you're hungry, driven, and ready to build something massive, climb aboard.

Why Join Growth and impact. It's not often that you can get in on the ground floor of a funded ( unicorn! ) startup that's scaling so fast. That means that instead of following a playbook, you'll be writing it. Every single day you will be challenged to identify how we can scale and execute on it. You'll learn what works when you succeed and what doesn't when you fail. Either way, the rest of

the team will be here to support you.

Benefits In addition to the growth and impact you'll have at EliseAI, we offer competitive salaries along with the following

benefits: Equity in the company in the form of stock options Medical, Dental and Vision premiums covered at 100% Fully paid parental leave Commuter

benefits 401k

benefits Monthly fitness stipend A collaborative in-office environment with an open floor plan, fully stocked kitchen, and company-paid lunch Fun company social events through our Elise and the City program Unlimited vacation and paid holidays We'll cover relocation packages and make the move exciting, not painful! Job

Compensation Range The salary range for this role is $120,000 - $150,000. EliseAI offers a competitive total rewards package which includes base salary, equity, and a comprehensive

benefits &

perks package. Exact

compensation is determined based on a number of factors including experience, skill level, location and

qualifications which are assessed during the interview process. Additional details about total

compensation and

benefits will be provided by our Recruiting Team during the hiring process. EliseAI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Please note that employment with EliseAI is on an "at-will" basis, which means that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at [email protected]

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