Rider Compliance Team Leader

Location: Manchester, UK Working pattern: Hybrid Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. We want to offer the best rider support in the industry. Deeply embedded within the operations processes of Deliveroo Rider Compliance is central to our continued success through its impact on rider retention and rider satisfaction Reporting into the Rider Onboarding and Compliance Senior Manager, you will be leading the Rider Compliance team, who are responsible for ensuring our riders are compliant and supported while on the road. Your goal is to run an engaged and motivated team while redefining what good looks like. What You’ll Be Doing You’ll be joining the Rider Onboarding, Lifecycle, and Compliance team, working at the forefront of complex and high-impact cases. Here’s what your day-to-day might look like: Lead and mentor a dedicated team of 5+ compliance representatives, overseeing daily Business-As-Usual (BAU) operations, verification sweeps, and queue management. Spearhead global compliance initiatives from HQ, collaborating with cross-functional teams to design and implement robust operational processes in response to regulatory and right-to-work changes. Drive process automation and efficiency by partnering with product teams to scale, streamline, and automate manual compliance workflows. Harness data and insights using Looker and Google Sheets to track team performance KPIs, identify operational bottlenecks, and make strategic prioritization decisions. Manage external and internal delivery partners (such as BPO partners like TaskUs) to ensure high-quality, accurate processing and seamless escalation handling. What You’ll Need to Thrive Our ideal candidate will bring strong expertise in some of these areas and curiosity to grow in others: Experience in a compliance or highly regulated environment (such as fintech, insurance, or scale-up operations) with a strong understanding of compliance-driven workflows. Strong analytical capability , with proven ability to manipulate data in Google Sheets (v-lookups, formulas) and use tools like Looker to turn raw data into actionable processes. Excellent communication and stakeholder management skills , allowing you to build relationships across international markets and independently coordinate cross-functional projects. A proactive, problem-solving mindset with the confidence to challenge manual processes and advocate for automation. An aspiring or experienced people manager with the ability to support team development, set performance expectations, and foster a collaborative working culture. Familiarity with CRM and customer support tools such as Zendesk or Salesforce is a plus.