> JustPark · London, United Kingdom (Hybrid) · Full-time · Posted 2026-06-18
Workplace: hybrid
Department: Client Operations
About JustPark
JustPark is the premier partner offering both B2B solutions for destinations and B2C services for drivers, giving us the best of both worlds. We simplify the entire parking experience. From venues and councils to private driveways, our platform makes it simple for drivers to find, book, and pay for parking, while empowering our operating partners to deliver exceptional parking experiences.
We've always believed parking should be easier, from end to end. That's why we, two trailblazing companies - ParkHub and JustPark - have come together to make that vision a reality.
ParkHub revolutionized event parking in the US, optimizing venue operations for a smoother, stress-free experience. JustPark transformed parking in the UK, turning the hunt for a spot into a simple, seamless task.
Now, as one unified company, we're combining expertise to offer a full-service, frictionless parking solution for both businesses and consumers.
About the role
As a Technical Client Operations Manager, you’ll be managing the operational delivery of JustPark's UK managed location portfolio, ensuring exceptional experiences for both clients and drivers. You’ll own the end-to-end operational performance of UK client portfolios, drive process and tooling improvement, and lead cross-functional projects that directly contribute to commercial and operational excellence. As part of this role, you’ll act as a senior operational expert within the UK team - independently managing complex client relationships, building scalable processes, and raising the bar on how the team works.
Key Responsibilities
Operational Leadership & Client Management
Process Design & Tooling
Projects & Continuous Improvement
Systems & Technical Expertise
Team & Stakeholder Collaboration
5+ years' experience in a client operations, client success, or technical account management role - ideally in a fast-paced, multi-client, platform-based environment.
Willingness to participate in a rotated weekend on-call rota - essential for this role.
Proven track record of owning and delivering operational or process improvement projects independently, end to end.
Technically confident - able to understand, explain, and troubleshoot a SaaS platform without relying on others for basic product questions; comfortable learning new systems quickly.
Strong data literacy - makes decisions based on data, builds and interprets operational reporting, and uses insight to drive recommendations.
Excellent written and verbal communicator, able to engage credibly with senior clients, partners, and internal leadership.
Demonstrated ability to design and document operational processes, with a focus on automation and scalability.
Confident delegator with experience providing constructive feedback and supporting the development of junior colleagues.
Self-driven, intellectually curious, and comfortable with ambiguity - able to identify what needs to be done and act without close direction.
Experience with Google Workspace, Microsoft Office required, Operational, CSP and CRM tooling highly desirable.
Think like a driver - whilst not essential, being a driver is advantageous, bringing a first-hand understanding of the driver experience informs better operational decision-making.
Recharge your batteries
Investment in you and your wellbeing
Simplifying journeys so you can breathe easier
We look out for your family
Look after the pennies
Success is best when it's shared
Our Interview Process
First stage - 30-minute virtual video interview via Google Meet with the People Team to tell you more about JustPark and the role and learn more about your experience
Second stage - 45-minute virtual video interview via Google Meet with the Hiring Manager
Final stage - A 1-hour final interview to meet the team and manager. We’ll ask you to come prepared with a task to present at the final interview to the panel. We’ll ask you to discuss your task approach and we’ll cover final interview questions around the role
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Location
London, UK
Total raised
$3.8M
Last stage
Seed
Investors
No applications, no recruiter spam. Just the intro.
A few questions to make sure this role is the right shape for you. Two minutes.
I write the intro, send it to the founder, and handle the back-and-forth.
If they’re a yes, I book the chat. You show up — that’s the whole job-hunt.