FastTrack Migration Subject Matter Expert

Drive customer success by developing scalable migration plans, optimizing migration velocity, and accelerating time-to-value while minimizing business disruption. Serve as a trusted advisor and primary point of coordination between customers, migration delivery teams, partners, and field stakeholders throughout the migration lifecycle. Provide proactive communication, reporting, and risk management to keep stakeholders aligned on migration progress, milestones, dependencies, and remediation plans. Recommend and implement migration best practices, pilot strategies, and data movement optimization techniques to maximize throughput and customer satisfaction. Collaborate with FastTrack Engineering, Product Groups, field teams, and delivery organizations as a Migration Subject Matter Expert to drive migration-focused incubation programs, pilots, and customer success initiatives. Partner with stakeholders to shape migration roadmaps, influence product improvements, and incorporate customer feedback into future migration capabilities and experiences. Facilitate the design and execution of migration initiatives by combining technical expertise, customer insights, and business

requirements to address complex onboarding and deployment challenges. Develop reusable migration methodologies, best practices, playbooks, and technical artifacts that enable consistent, scalable delivery across FastTrack and partner teams. Act as a customer advocate by bringing field insights, migration trends, and operational feedback into engineering discussions to improve migration tooling, processes, and customer outcomes. Technical professionals who enjoy solving complex customer challenges across multiple technologies rather than specializing in a single workload. Individuals who demonstrate curiosity, adaptability, and a growth mindset in a rapidly evolving AI-first technology landscape. ollaboration skills with the ability to influence across diverse stakeholders and virtual teams. Effective communication skills capable of translating technical concepts into customer business value. Bachelor's Degree in Information Technology (IT), Computer Science, Business Administration, Engineering or related field AND 4+ years of technical consulting, information technology (IT) administration, support, project management, customer success management, IT customer-facing experience OR equivalent experience. Bachelor's Degree in Information Technology (IT), Computer Science, Business Administration, Engineering or related field AND 8+ years of technical consulting, information technology (IT) administration, technical program/product management, support, project management, customer success management, IT customer-facing experience OR equivalent experience. 4+ years of project management experience. 2+ years of relationship management or customer success experience. 3+ years of IT related customer-facing experience. Advanced Portuguese level Customer Success, consulting, technical account management, onboarding, deployment, or support experience. Experience working with enterprise customers and complex technical environments. Proven ability to manage multiple priorities and stakeholders simultaneously.Program management, and relationship-building skills. Demonstrated ability to adapt quickly to evolving technologies and business priorities.