Principal Technical Program Manager

Lead complex, cross-functional Online Forensics programs from problem identification and triage through investigation, mitigation, remediation, and operational follow-through. Establish clear ownership, milestones, decision points, dependencies, and success measures across programs involving multiple engineering and business teams. Drive execution in ambiguous environments where issues may span technical systems, partner operations, traffic quality, fraud, and business processes. Build operating mechanisms that provide clear visibility into priorities, risks, decisions, and outcomes. Provide concise, data-informed updates to leadership on operational health, major investigations, risks, dependencies, and emerging trends. Translate complex technical and forensic issues into actionable narratives for technical, business, and executive audiences. Drive alignment among stakeholders with different priorities and perspectives, influencing without direct authority. Establish clarity in high-ambiguity situations and ensure teams converge on decisions, owners, and next actions. Bachelor's Degree AND 6+ years experience in engineering, product/technical program management, data analysis, or product development 3+ years of experience managing cross-functional and/or cross-team projects. Bachelor's Degree AND 12+ years experience engineering, product/technical program management, data analysis, or product development OR equivalent experience. Demonstrated ability to drive high-ambiguity programs from problem definition through execution and measurable outcomes. Solid technical aptitude with the ability to engage engineers, understand system architecture and data flows, and reason about technical and operational dependencies. Solidanalytical and problem-solving skills, particularly for situations involving incomplete or conflicting signals. Demonstrated ability to influence without authority and drive decisions across organizational boundaries. Excellent written and verbal communication skills across engineering, business, partner, and executive audiences. 8+ years of experience leading complex, cross-functional programs in technology organizations. Experience with advertising platforms, online marketplaces, search, fraud prevention, abuse detection, traffic quality, trust and safety, cybersecurity, risk operations, or related domains. Experience managing operational investigations, high-severity escalations, or incident-style programs involving multiple technical and business stakeholders. Experience using telemetry, dashboards, and large datasets to support investigations and operational decision-making. Experience reviewing technical designs, specifications, system diagrams, or data workflows. Experience driving automation or tooling improvements for operational teams. Experience working with audit, compliance, or evidence-management processes. Coordinate high-impact fraud investigations and remediation workflows across Online Forensics and partner teams. Manage critical case workflows, including High Impact Cases and fraud investigation packages supporting strategic partners. Coordinate approval processes for suppression and enforcement changes. Establish mechanisms for monitoring the effectiveness and operational health of enforcement programs. Coordinate publisher and advertiser traffic-quality escalations, including initial assessment and routing to appropriate investigation teams. Support initial analysis of significant advertiser and publisher supply-quality issues. Provide clear communication to stakeholders regarding investigation status, risks, decisions, and remediation. Manage operational engagement with strategic publisher partners on traffic-quality and Online Forensics matters. Coordinate recurring partner communication, investigation follow-ups, and issue resolution. Build durable engagement mechanisms that improve responsiveness, accountability, and transparency across partner-facing operations. Coordinate Online Forensics support for audit and compliance activities, including MRC, SOX, and SOC-1 related requests. Drive collection and organization of required operational evidence and summaries. Ensure appropriate operational artifacts, meeting records, and production-change evidence are available to support audit activities. Partner across Online Forensics, Traffic Quality, engineering, and compliance stakeholders to maintain ongoing audit readiness. Coordinate results analysis and reporting to determine outcomes and inform next steps.