About the role
Customer Strategy & Relationship Management Build and maintain trusted relationships with customer stakeholders and technical professionals. Coordinate cross-functional v-teams to align resources with customer outcomes. Demonstrate executive presence and adapt communication style from boardroom to backroom. Collaborate with account teams and contribute to shared goals through strategic planning and execution. Characteristics of a successful CSAM Proven experience in customer success, delivery management, or cloud transformation roles. Strong business development mindset with a passion for uncovering and pursuing new opportunities. Resilient and adaptable, with the ability to manage competing priorities and drive outcomes. Experience engaging with senior executives and technical stakeholders. Familiarity with IT Service Management and cloud adoption frameworks. Strategic thinking and empathetic planning skills.
