About the role
About Dialpad Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage. Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve. Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved. Market-leading brands, including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics, trust Dialpad. Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile. Being a Dialer At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more. We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves. We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic . Your role We’re looking for a highly organized, proactive Engineering & Operations Assistant to support Dialpad’s Buenos Aires office and key operating rhythms across Engineering. This onsite role blends office operations, event coordination, internal communications, and program support to help teams stay organized, informed, and well-supported. You’ll partner with leaders and cross-functional stakeholders to keep the local office experience running smoothly, coordinate recurring engineering programs and events, maintain clear documentation, and provide strong follow-through on priorities, logistics, and communications. What you’ll do Run day-to-day Buenos Aires office operations, including access, supplies, snacks and meals, swag, inventory, onboarding support, and local office communications. Coordinate local office events and employee experiences, including venue logistics, catering, room bookings, hybrid setup, and onsite support for office programs and special events. Lead Argentina hub operations for Hackathon and support broader Engineering, Product, and Design events with strong logistical execution and vendor coordination. Support recurring engineering meetings and operating cadences by coordinating agendas, presenters, notes, action tracking, and follow-up communications. Help run Engineering-wide programs and communications, including All Hands, Show & Tells, recognition workflows, announcements, reminders, and org-wide updates. Maintain clear, current documentation and Confluence pages for recurring meetings, office resources, leadership materials, and team programs. Provide coordination support for engineering and AI leaders through calendar management, briefings and decks, travel logistics, meeting prep, and cross-functional follow-through. Support people and team programs across Engineering, including mentorship, hiring and onboarding coordination, and cross-hub program execution. Manage purchasing, contracts, expenses, and vendor coordination tied to office operations and program delivery. Skills you’ll bring Bachelor’s degree or equivalent practical experience. Self-motivated, independent, and proactive. Exceptional attention to detail and organizational skills. Strong communication and interpersonal skills. Ability to communicate both orally and in writing in English and Spanish. Ability to successfully work with multiple departments and manage multiple cross-functional dependencies. Optimize practices and processes to support the Buenos Aires office. Be comfortable wearing many hats and able to work in an agile environment with changing priorities and critical deadlines; we move very fast! Familiarity with Google Suite products and other technology tools/products. Office management or operations experience is a plus, but not required.
