Senior Revenue Operations Manager, Post Sales

Responsibilities: Build AI models to identify "At-Risk" customers using usage, support, and engagement data Develop models to find cross-sell/upsell opportunities in existing accounts Architect Health Score 2.0 with clean data to power automated CS playbooks Analyze Services impact on retention; define required "Attach Rate" for success Streamline renewals; build automated forecasting for renewals and contraction risks Own Retention Dashboard with real-time NRR and GRR metrics Key Collaborators: Head of Customer Success To align on retention targets and health score definitions. Head of Professional Services To optimize services delivery and impact data. Finance To ensure retention and expansion data matches the financial "Source of Truth." Commercial leadership GTMO Product Team To bridge the gap between "Feature Usage" and "Customer Value." Working At Tulip We know even great candidates experience imposter syndrome. Even if you don’t match every requirement, applying gives you the opportunity to be considered. We’re building a strong, diverse team that values hard work, families, and personal well-being.

Benefits of working with us include: Direct impact on product and culture Company equity Competitive

benefits package including Health, Dental, Vision, Short-term Disability, Long-term Disability, Life Insurance, AD&D Insurance, Flexible Spending Account (FSA), Commuter

Benefits, Parental Leave, and 401(K) Flexible work schedule and unlimited vacation policy Learning & Development program Virtual company events and happy hours Fitness subsidies An inclusive, dog-friendly office with diverse and inspiring colleagues We are an equal opportunity employer. At Tulip, we celebrate all. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Help us build an inclusive community that will transform frontline operations. The

compensation information displayed on each job posting reflects the range for new hire pay rates for the position across all US locations. Within the range posted, actual

compensation will be determined depending on multiple factors including job-related knowledge & skills, experience, business needs, geographical location, market

compensation data, and internal equity. Expected

compensation ranges for this role may change over time. The salary range for this position is $120,000 - $165,000 per year, based on a level 4 (minimum) to a level 5 (maximum), and is eligible for on-target earnings (OTE). The final level will be determined during the interview process. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Please note that we may use AI-based tools to support parts of our hiring process. All data processing is carried out in compliance with local data protection laws, ensuring all personal candidate information is handled securely and ethically.

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