About the role
Meet the Moment with Alteryx We're living through a once-in-a-generation shift in how work gets done. Data, automation, and AI are quickly becoming the center of every business decision - and Alteryx is leading the transformation. You'll be working on the challenges that sit at the heart of modern business. No matter your role, the work you do will help organizations move faster, see more clearly, and tackle questions that used to feel impossible. If you're ready to meet the moment with innovation, curiosity, and excellence, there's a place for you here. Role Summary We’re on the lookout for strategic thinkers, operationally minded collaborators, and bold innovators who thrive in fast-paced, high-impact environments. As a CX Operations Specialist within the Resource Management Office (RMO), you will play a critical role in driving the success of our Customer Experience organization by ensuring optimal alignment of resources, operational workflows and service delivery execution across Partners, Professional Services and Education Services. This role goes beyond traditional resource planning by combining program management with hands-on operational execution. You will help scale delivery operations, improve internal processes and ensure seamless customer experiences by balancing high-level planning with day-to-day operational
responsibilities such as license fulfillment and queue management. You will serve as a central partner to Delivery Managers, Project Leaders, Partner Coordinators, and CX Operations teams by proactively identifying risks, optimizing capacity and ensuring operational excellence across all touchpoints. Key
Responsibilities · Lead the end-to-end coordination and strategic assignment of licenses for select partners. · Maintain and manage an inbound request queue. · Partner closely with Education Services to mitigate risks related to process and administrative tasks. · Audit existing partner program attainment and offer recommendations for areas of improvement based on partner readiness. · Drive continuous improvement inworkflows, documentation standards, queue management and overall operational efficiencies. · Contribute to initiatives that support resource scalability, partner engagement and long-term delivery planning. · Collaborate cross-functionally with CX, Sales, Support, and Operations teams to ensure alignment and seamless execution across the customer lifecycle.
