Director of Employee Experience

the team works and build the business case for investment. Manage People systems governance, data integrity, compliance and effective system controls across the employee lifecycle. Manage vendor relationships including renewals, contract management and ongoing performance. Partner with Finance, Payroll and wider business stakeholders to ensure accurate people data flows across all platforms. Employee Experience & Service Delivery Run the People inbox and service desk, ensuring fast, high-quality responses to employees and managers. Identify bottlenecks in service delivery and improve turnaround times proactively. Work with the Office Team to keep the day-to-day employee experience consistent and well-run. Reward &

Benefits Support Payroll and People Partners on the execution of pay cycles. Implement changes to our

compensation and

benefits structure accurately across systems and documentation. Monitor

benefits take-up and stay current with market trends. Process

compensation and organisational changes with full supporting documentation updated accurately across systems, records and processes. People Team Collaboration Line-manage and develop the People Coordinator, including building their confidence and capability with AI tools as part of their development. Act as a trusted partner to People Partners, Talent Acquisition and the wider organisation on People processes and policy. Support People Team initiatives, roadmap delivery and wider cultural and engagement work. EXPERIENCE 5+ years owning People Operations, ideally in a fast-paced scale-up or similar environment. A track record of using AI tools to change how People Ops actually works, not just awareness of them. Strong HRIS experience, HiBob preferred; experience with workflows, automations or integrations is a plus. Experience supporting People Operations in a financially regulated environment; familiarity with SMCR is a plus. Advanced Excel or Google Sheets skills. Solid understanding of UK employment law, compliance

requirements and People Ops governance best practice. Experience managing or coaching junior team members. Strong analytical skills with a track record of owning and improving People processes at scale.

Benefits Time off - 27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year Health & Wellness - private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Wellhub and access to Spill - all in one mental health support Hybrid work offering - for most roles we collaborate in the office three days per week with the exception of Coaches and Instructors who collaborate in the office once a month Work-from-anywhere scheme - you'll have the opportunity to work from anywhere, up to 10 days per year Space to connect: Beyond the desk, we make time for weekly catch-ups, seasonal celebrations, and have a kitchen that’s always stocked! Our Commitment to Diversity, Equity and Inclusion We’re an equal opportunities employer. And proud of it. Every applicant and employee is afforded the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. This will never change. Read our Equality, Diversity & Inclusion policy here . Our Commitment to Safeguarding Multiverse is committed to safeguarding and promoting the welfare of our learners. We expect all employees to share this commitment and adhere to our Safeguarding Policy , our Prevent Policy and all other Multiverse company policies. Successful applicants will be required to undertake at least a Basic check via the Disclosure Barring Service (DBS). For roles that will involve a Regulated Activity, successful applicants must also undergo an Enhanced DBS check, including a Children’s Barred List check and a Prohibition Order check. Roles involving Regulated Activity may interact with vulnerable groups, therefore are exempt from the Rehabilitation of Offenders Act 1974 meaning applicants are required to declare any convictions, cautions, reprimands, and final warnings. Providing false information is an offence and could result in the application being rejected or summary dismissal if the applicant has been selected, and possible referral to the police and the DBS.

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