About the role
Job Family: Investigator Travel Required: None Clearance Required: None What You Will Do: As a Customer Contact Center Fraud Representative, you will be responsible for responding to day-to-day servicing inquiries surrounding fraud and State reporting. The clerical steps often vary in type or sequence, depending on the task. You will be able to escalate any recognized issues. Each report requires an agent to: Identify the correct agency for the victim's state and, in some states, county Place a telephone call to the agency (most states require a phone report) Navigate hold queues, leave voicemails, and await callbacks Verbally report the suspected incident to an intake worker Document the report, the agency's response, and any follow-up actions Complete any required written or portal-based follow-up within the jurisdiction's deadline What You Will Need: 1+ years of relevant experience Highschool Diploma or GED minimum education Strong communication and problem-solving skills Customer oriented and ability to adapt/respond to different types of program participants. Familiarity with CRM systems and best practices Ability to work in a collaborative environment Technically proficient in Microsoft Office Suite - Excel, PowerPoint, Outlook Ability to work in-office full time What Would Be
Nice to Have: Experience with and understanding of Financial Fraud Bachelor's degree is highly preferred Eager to apply strong organizational and communication skills in a professional office setting Knowledge of banking or loan servicing What We Offer: Guidehouse offers a comprehensive, total rewards package that includes competitive
compensation and a flexible
benefits package that reflects our commitment to creating a diverse and supportive workplace.
Benefits include: Medical, Rx, Dental & Vision Insurance Personal and Family Sick Time & Company Paid Holidays Position may be eligible for a discretionary variable incentive
bonus Parental Leave 401(k) Retirement Plan Basic Life & Supplemental Life Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts Short-Term & Long-Term Disability Tuition Reimbursement, Personal Development & Learning Opportunities Skills Development & Certifications Employee Referral Program Corporate Sponsored Events & Community Outreach Emergency Back-Up Childcare Program About Guidehouse Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation. Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the