Business Program Manager

Vendor and Service Management Own regional service delivery, including supplier performance, service quality, operational controls, and service health. Lead field and business-critical escalations through resolution, coordinating across teams to unblock issues and identify systemic follow-up opportunities. Establish effective operating rhythms and cross-region handoffs to deliver a consistent, reliable support experience. Apply AI, automation, and continuous improvement to address root causes, simplify processes, eliminate avoidable support demand, and create operating leverage. Build trusted partnerships with field and cross-functional stakeholders to understand needs, surface emerging issues, and align priorities. Establish clear ownership, dependencies, and decision paths for issues and opportunities that span organizational boundaries. Bachelor's Degree in Business, Operations, Finance, or related field AND experienced in managing cross-functional programs, process management or service delivery in a complex, global environment OR equivalent experience. Strong written and verbal communication skills, including the ability to communicate with senior stakeholders. Demonstrated operational excellence skills and data-driven approach to assess performance, identify trends, inform decisions, drive service outcomes, etc. Experience in Licensing, Deal Management, End Customer Investment Funds, or related commercial and investment operations is beneficial and may support assignment to a functional subject matter area. Experience partnering with business, product and engineering teams to resolve systemic process or technology issues. Experience managing supplier or outsourced service delivery, including performance, quality, controls, and escalations. Experience leading transformation, automation, AI, or continuous improvement initiatives.