About the role
Your mission Turbalance AI is an innovative, emerging startup that transforms AI laws. We are a team of passionate problem-solvers who believe in what we’re building. We constantly push boundaries and embrace our inner nerds as we find new ways to tackle complex challenges. You will find a dynamic work environment here, with flat or even nonexistent hierarchies and the chance to take on responsibility from day one. We're looking for a Forward Deployed Engineer to join our growing team! In this role, you'll be a key technical partner for our customers across the entire customer lifecycle—from pre-sales technical support through onboarding, implementation, and ongoing enablement. If you're a technically versatile problem-solver with a passion for helping customers succeed and want to build a great company, we want to hear from you. We're looking for candidates who can grow across both domains: Infrastructure & DevOps Focused: Strong in infrastructure design, DevOps, software development, and performance analysis. Experience integrating products into mission-critical infrastructure with fluency in SLAs, system design, and incident response. Systems & Network Processing Focused: Focused on network processing, data flows, device/system software design, and hardware integration. Background working with high-performance middleware or analytical software.
What You'll Do: Customer Engagement & Enablement Guide customers through onboarding, ensuring they are fully prepared and proficient in using our solutions Conduct training sessions and develop enablement materials tailored to customer needs Proactively identify opportunities for customers to maximize platform value Act as a trusted technical advisor, offering best practices and solutions to common challenges Technical Implementation & Support Provide hands-on support for solution setup and configuration within customer environments Support API and system integrations with existing customer infrastructure Diagnose and resolve technical issues, collaborating with engineering teams on complex problems Troubleshoot connectivity, performance, and deployment challenges Pre-Sales Technical Support Support the sales team with domain expertise and technical credibility Demonstrate technical capabilities and solution fit during the sales process Design integration approaches and implementation plans for prospective customers Cross-Functional Collaboration Gather customer feedback and relay insights to product and engineering teams Reduce workload on core engineering teams by handling customer-facing technical work Provide responsive, dedicated customer engagement to build long-term relationships Your profile Strong background working with diverse technology stacks, with ability to quickly learn and adapt to new technologies Solid coding foundation with C++ and Python as must-haves; demonstrable understanding of robust software development principles Understanding of the interplay between software and hardware behavior and performance (GPUs, CPUs, networking) Proficiency with Kubernetes for deploying, scaling, and managing containerized applications Genuine desire to help customers achieve their goals, with excellent communication and interpersonal skills; prior experience in deep, durable customer-facing technical roles Ability to thrive in a fast-paced, multidisciplinary, dynamic environment while managing multiple priorities Nice-to-have Experience with additional programming languages (PyTorch, Rust, Go) Familiarity with cloud platforms (AWS, Azure, GCP) Experience with OpenStack and/or Slurm Knowledge of network operating systems and hardware (Arista, Cisco, Mellanox) and network engineering (especially switching) Familiarity with AI/HPC networking protocols (RoCE and/or InfiniBand) Demonstrable experience with performance characterization and profiling, especially for processors, memory systems, and networks Experience with kernel debugging Experience with LLM deployments, even at small scale Background in infrastructure design, SLAs, system design, and incident response Field Applications Engineering or similar hardware-focused customer engineering experience Why us? Competitive pay &
