About the role
Product Manager, Tickets - Careers at Airbnb Skip to main content Careers Life at Airbnb Job Search Connect Engineering Apprenticeship Internship Programs Contractor Roles Airbnb Customer-Supporting Roles Search Life at Airbnb Job Search Connect Engineering Apprenticeship Internship Programs Contractor Roles Airbnb Customer-Supporting Roles Product Manager, Tickets United States Role overview Application Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: Our Product Marketing & Management leaders imagine the ideal experience for our community and work backwards, creating innovative products that delight our guests and hosts — and crafting the narratives that bring those products to the world. They deeply understand the needs of our users and translate these into a strategy that combines strong product thinking, deep research, and compelling go-to-market storytelling. They partner with talented cross-functional team members across engineering, design, operations, data science, marketing, and communications, leading teams to execute a shared vision. They are incredibly detail-oriented and hands on. The Difference You Will Make: You will be part of
the team responsible for product roadmaps and launches at Airbnb. You will drive specific features that are part of every launch and determine how they are positioned and communicated to the external world. You are responsible for the success of Airbnb products throughout their life cycle — from concept to release to growth. And your cross-functional work ensures a consistent product voice across the experiences being built at Airbnb. We are seeking a Product Marketing & Management leader to join our Tickets team. Tickets is a new and fast-growing business spanning attractions, tours, and live events, and you'll be at the forefront of defining the category for Airbnb — shaping a product guests love, building the supply that powers it, and telling the story that brings it to market. This is an exciting opportunity to stand up a business from the ground up and leave a lasting impact on how the world explores and connects. A Typical Day: Develop and maintain a product vision, strategy, and roadmap for Airbnb Tickets. Synthesize guest, host, and partner feedback and translate it into product features and positioning. Develop the public-facing messaging and narrative for Tickets, and land the value proposition with guests, supply partners, and the media. Align product teams and cross-functional partners across marketing, communications, and PMM. Develop partnerships with attractions operators, tour providers, and live event suppliers, with a focus on both supply and demand. Ensure the existing storefront is healthy and the quality bar is high across ticket listings. Role model behaviors that encourage open communication and curiosity. Make judgements and prioritization decisions that are in the best interests of our users. Efficiently execute to ship products and deliver impact for our business and users. Your Expertise: 10+ years of product management and/or product marketing experience. Experience creating product messaging and positioning and delivering it to customers and the media. Demonstrated inbound and subject matter expertise, ideally in ticketing, travel, events, or marketplace businesses. Background in ticketing marketplaces, including hands-on experience with operator and supply-side tools and with ticketing standard APIs and integrations (e.g., reservation and distribution systems, connectivity platforms, barcode/QR validation).
