Customer Success Manager, Ads Solutions

About

the team OpenAI’s mission is to ensure the responsible and widespread adoption of artificial intelligence. In support of that mission, the Ads Solutions team partners closely with advertisers to deeply understand their businesses and needs, helping inform the development of products and solutions that drive meaningful revenue growth and long-term success on the platform—while maintaining strong standards for user trust and platform integrity.

About

the role We’re looking for a Customer Success Manager to support advertisers in onboarding, launching, and growing on OpenAI’s advertising platform. You will manage a portfolio of partners and serve as a trusted advisor, helping them achieve their business objectives while ensuring a strong and responsible experience on our platform. This role sits at the intersection of relationship management, strategy, and execution. You’ll work closely with Sales to drive long-term partner growth and with internal teams to continuously improve the advertiser experience. This role is based in our Sydney, Australia office . We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. In this role, you’ll: Own relationships with a portfolio of advertising partners, serving as their primary point of contact. Guide advertisers through onboarding and campaign launches to ensure strong adoption of OpenAI’s ads products. Analyze campaign performance and provide clear, actionable recommendations to improve outcomes. Identify opportunities to expand partnerships through increased product adoption and incremental investment. Partner cross-functionally with Sales, Product, Analytics, Policy, and Operations to resolve issues and enhance platform value. Surface advertiser feedback and insights to inform product improvements and long-term strategy. Help build scalable processes and best practices that support the growth of OpenAI’s advertising ecosystem. You might thrive in this role if you: Has 3+ years of experience in digital advertising, account management, customer success, consulting or a related client-facing role. Has experience managing advertiser or agency relationships in a platform, publisher, or adtech environment. Is comfortable interpreting performance data and translating insights into strategic recommendations. Has experience with data querying (e.g. SQL, advanced excel/GSheet). Communicates clearly and builds trust with both technical and non-technical stakeholders. Operates with ownership and accountability in fast-moving, evolving environments. Demonstrates sound judgment and a commitment to user trust and responsible platform growth. About OpenAI OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence