About the role
Join us in our mission to transform the way people shop and eat, where impact, innovation and growth drive everything we do. Our Engineering teams tackle complex technical challenges across a global, three-sided marketplace, building and scaling systems that serve millions of customers, riders and partners every day. We're looking for a UAE & Kuwait Account Associate to join our Dubai HQ team. In this role, you'll help us ensure seamless "on-app" execution, high stock availability, and a frictionless ordering experience for customers seeking beauty, pharmacy, and toy products on demand. What You'll Be Doing You'll be joining the Alshaya Group team. You will support Account Managers in ensuring that Alshaya's world-class brands are optimized for the Deliveroo platform, working across Ulta Beauty, Boots, Disney, and NYX Professional Makeup. Here's what your day-to-day might look like: On-App Merchandising: Own the technical upload of promotions, ensuring discounts and "Buy 1 Get 1" offers are live and accurate across all Alshaya brand storefronts on Deliveroo. Ad Operations: Assist in activating "Deliveroo Ads" for brands like NYX and Ulta, ensuring campaigns are launched on time to drive maximum visibility. Quality Assurance: Regularly audit the Alshaya brand pages to ensure images, descriptions, and promotional tags are correct and visually appealing. Stock Tracking: Monitor the frequency of stock updates from the Alshaya side. Ensure that fast-moving items (e.g., Boots essentials) are consistently updated to minimize "Order Mark-outs." Proactive Flagging: Identify and flag gaps where brands have failed to send stock updates, working quickly to resolve data silos before they impact the customer experience. Menu Creation: Work with the Catalogue teams to improve menu structures, such as adding "Trending" categories for Ulta or "Gift Ideas" for Disney. Menu Sprints: Execute rapid updates to menu tags and categorization to improve searchability and conversion rates on the Deliveroo app. Reporting: Pull performance data for daily and weekly "Health Checks" to help Account Managers identify growth opportunities. What You'll Need to Thrive Our ideal candidate will bring strong expertise in some of these areas and curiosity to grow in others: Q-Commerce Mindset: You understand that in the world of Deliveroo, every minute counts. You are fast, responsive, and organized. Data Literacy: Comfortable handling CSV files and basic data analysis (Excel/Google Sheets) for menu uploads and performance tracking. Detail Oriented: You have an eye for the small things, ensuring a NYX lipstick shade name is exactly right or a Disney price point is updated. Collaborative: A natural team player who can work with multiple stakeholders. Problem Solver: When a stock feed fails or a promotion doesn't trigger, you don't just report it—you help find the fix.
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