About the role
Blackpoint Cyber is the leading provider of world-class cybersecurity threat hunting, detection and remediation technology. Founded by former National Security Agency (NSA) cyber operations experts who applied their learnings to bring national security-grade technology solutions to commercial customers around the world, Blackpoint Cyber is in hyper-growth mode, fueled by a recent $190m series C round. As an IT Support Engineer, you'll help keep the core IT infrastructure running that our whole workforce depends on. This is a hands-on role supporting a modern, cloud-first environment; endpoints, identity, SaaS platforms, and automation - so our distributed team stays productive, secure, and connected. You'll use modern SaaS and MDM tools to support our cloud-forward workplace, from onboarding new hires and provisioning equipment to keeping our secure endpoints up and running. You'll join a small IT team supporting around 230 people, which makes this a great fit for a mid-level engineer who likes variety, enjoys solving problems, and wants real ownership over the systems and processes they touch. This role will be based out of Australia, on a remote basis. Key
Responsibilities Provide escalated technical support for laptops, SaaS applications, availability, and identity-related issues across the environment Handle IT onboarding and offboarding; device provisioning, access management - while building systems that run smoothly without needing IT to step in every time Manage hardware inventory, warranties, and refresh cycles using MDM platforms like Microsoft Intune and Jamf Drive automation and scripting projects from idea to execution, improving efficiency and consistency across our systems and integrations Manage and continuously improve secure access across identity and access technologies such as Microsoft Entra, Auth0, AWS VPN, and 1Password Build and maintain clear operational playbooks and documentation for the processes and automations you create Log work, incidents, and changes in Jira Service Management Serve as an escalation point for
