About the role
Senior Analyst – Billing & Receivables operations - Rocketlane Return to jobs list Senior Analyst – Billing & Receivables operations Job type: Full Time · Department: Finance · Work type: On-Site Chennai, Tamil Nadu, India Job details Application form ABOUT ROCKETLANE Rocketlane is a fast-growing, innovative SaaS company making waves in professional services automation (PSA) and customer onboarding. Our mission? To empower B2B companies with a smooth, consistent, and efficient way to manage client projects, resources, time, and billingreducing chaos and boosting customer satisfaction across industries. We’re a close-knit team of 100+ passionate professionals, building a product teams love to use. Backed by topinvestors likeInsightPartners,8VC,Matrix Partners, NexusVenture PartnersandInsightVentures,we’re scalingfastandnow’s theperfect timetojointherocket ship.
THE ROLE We're looking for a Senior Analyst for our billing and receivables operations. You'll own the full subscription lifecycle in Chargebee and drive the end-to-end Accounts Receivable process from subscription activation through cash collection.
WHAT YOU'LL DO Subscription & Billing Operations • Own the end-to-end subscription lifecycle in Chargebee new setups, plan changes, upgrades, cancellations, credits, and refunds • Perform daily reconciliation between HubSpot closed-won deals and active Chargebee subscription • Manage failed payment recovery through dunning workflows and direct customer outreach • Partner with Sales and CS teams to resolve deal conflicts, contract discrepancies, and billing queries • Ensure data integrity in Chargebee ensuring customer records, subscription configurations, pricing, and billing details are accurate, complete, and audit-ready at all times. • Produce monthly MRR/ARR reporting new business, expansion, contraction, and churn with clear waterfall analysis Tax Compliance (Avalara & Chargebee) • Manage the Avalara AvaTax integration in Chargebee product tax codes, nexus configurations, and customer exemptions. • Reconcile tax collected in Chargebee against Avalara's jurisdiction-level liability reports monthly Accounts Receivable & Collections • Produce weekly AR aging reports and proactively escalate overdue accounts to Customer Success and Finance leadership • Ensure every new or renewal subscription generates an accurate, timely invoice. • Manage the full collections cycle structured follow-up cadences, CS escalation, and pre-suspension notices for chronic non-payers • Post and reconcile incoming payments daily; resolve unallocated receipts across Chargebee. • Track and report DSO monthly with root-cause commentary, and recommend bad debt provisions where warranted.
