About the role
SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars. SR. PRODUCT E-COMMERCE MANAGER (STARLINK) The Starlink Enterprise Sales team is hiring a results-driven, capable Sr. Product E-Commerce Manager to support Starlink’s adoption across the world. Starlink brings an unprecedented opportunity to positively impact communities, businesses, and governments worldwide. This role is part of a high velocity team with extremely high expectations –
the role requires a strong balance of business and technical acumen, as well as knowledge of the Starlink product and network, to support the Enterprise Sales team in achieving revenue targets.
RESPONSIBILITIES: Own the user experience of Enterprise customers for Starlink.com – this includes checkout experience, customer acquisition, retention, and product marketing Identify and develop improvements to pricing, product, and go-to-market strategies to support revenue growth and be able to defend them internally Support the integration of new hardware and service products into Starlink’s growing portfolio – this includes pricing, operations, sales enablement, and product portfolio management Support the sales engagements of the broader team, engage with customers, and answer questions around commercial models and product capabilities Work in partnership with our Licensing, Government Affairs, Operations, Finance, Legal, and Product Engineering teams Consult with Sales Operations to improve Go-to-market processes for new product offerings Oversee technical training and development for team members Represent Starlink at global conferences and events BASIC
QUALIFICATIONS: Bachelor’s degree in a STEM or Business discipline or 5+ years of professional working experience in lieu of a degree 5+ years of professional experience in technical sales or product management 5+ years of previous experience in a customer-facing role PREFERRED SKILLS AND EXPERIENCE: Previous technical experience focused on computer networking or software development Experience leading complex operational and strategic initiatives Distinctive business judgment, communication, and negotiation skills Strong ability to prioritize the most impactful actions for the organization even in ambiguous situations Excellent project management, problem solving and analysis skills Experience analyzing data, identifying insights, and developing creative approaches to solving problems Demonstrated technical aptitude for the products you’ve supported ADDITIONAL