JOB RESPONSIBILITIES

Transformation Design and Delivery

• Diagnose both the management agenda and the on-site reality of a customer's engineering, procurement and production processes, and identify where knowledge and data are lost, duplicated or unusable.
• Set the target state and the milestones to reach it with the customer's management, and drive it until the new way of working is actually adopted.

Customer Onboarding

• Lead the onboarding process for new customers, working with cross-functional teams to provide the training and resources they need.

Customer Engagement

• Visit the floor. Adoption never begins until the people doing the work are convinced, so you will spend your days with them — understanding how they actually operate, earning their trust, and removing what stands in the way of using the platform.
• Gather feedback continuously, address concerns, and turn what you hear on site into the next step of the transformation plan.

Account Management

• Build and maintain strong, long-lasting relationships with key accounts, from the plant floor to the C-suite, and keep our solutions aligned with the customer's management agenda.

Product and Industry Knowledge

• Develop an in-depth understanding of our products, and stay ahead of how AI and data are changing manufacturing.
• Stay updated on industry trends and best practices to provide valuable insights to customers.

Renewals and Expansion

• Manage customer renewals, and identify opportunities for upselling or cross-selling in collaboration with the Field Sales team.

Knowledge and Reporting

• Monitor progress of your own engagements, detect risks early, and design and execute recovery plans on your own initiative.
• Report on customer outcomes to leadership, and codify what works into repeatable practices so that the whole team's level rises, not just your own.

Requirements

BASIC QUALIFICATIONS

• 5+ years of professional experience in one or more of the following:

• Consulting in any industry, with a genuine ambition to commit your career to manufacturing — one of the largest and least digitized industries in the world.

• Consulting or advisory work for manufacturing clients.

• In-house consulting, Kaizen, production engineering, industrial engineering (IE), or business improvement roles inside a manufacturer.

• Digitalization or smart factory initiatives at a manufacturing site — for example MES, IoT, production data or quality data projects, whether you led them or drove adoption on the floor.

• Native Vietnamese and professional English or Japanese.

• Interest in how manufacturing actually works, and the willingness to learn it deeply on site.

• Hands-on experience with MS Excel and presentation tools.

• Numerical abilities and a problem-solving attitude.

• Analytical and creative thinking.

• Excellent verbal and written communication skills.

• Willingness to travel to customer sites in the northern industrial provinces, and occasionally elsewhere in Vietnam.

 EXPECTED MINDSET (Who we are looking for)

• A real resonance with our mission — unleashing the potential of the manufacturing industry — and with our vision of accelerating physical innovation tenfold. This is why our members are here.
• A frustration with work that ends at the recommendation, and a deep desire to stay with a customer until the change is embedded, running and measurable.
• The ability to define what the customer's operation should look like and work backwards to the real problem — rather than executing only the scope you were given.
• A habit of gathering information well beyond the boundary of the immediate task, examining it from multiple angles, and arriving at your own insight rather than the expected answer.
• The initiative to set challenging goals for yourself without being told, and to see risks coming before they arrive.
• A builder's mentality aligned with our core culture of creating solutions from scratch ("Build the ship").
• We look for culture impact rather than culture fit — not whether you will blend into the team as it is, but how the team will change for the better because you joined. In a team being relaunched, that matters more than anywhere else.
• A willingness to organize your own expertise and pass it on, so that the people around you get better because you are here.

PREFERRED QUALIFICATIONS

• Bachelor's/Master's degree in Mechanical, Industrial, Manufacturing, Production or a related engineering field.
• Experience structuring ambiguous problems and communicating your recommendations to management-level stakeholders.
• Consulting experience delivering projects for manufacturing clients (strategy, operations, supply chain, or digital transformation).
• Experience with Kaizen, TPS, IE, production engineering, or QCD improvement projects at an OEM or Tier 1 supplier.
• Experience in DX or data utilization projects involving drawing, procurement, PLM/PDM, ERP or MES data.
• Experience in B2B SaaS onboarding and adoption, and hands-on experience with CRM software.
• Track record of engaging with and influencing C-suite or plant-level management.
• Ability to multi-task, prioritize, and manage time effectively.
• Japanese language skills.

Benefits

• Childcare allowance

• 13th month salary

• Salary review: twice a year

• Mandatory social insurances in 2-month probation (Social insurance, health insurance, unemployment insurance, workers’ accident compensation insurance)

• Annual health check-up

• Premium Health Insurance

•  Long Year-end Holidays (from Dec. 31 to Jan. 3)

• Intensive training program (external or internal training courses, workshop; Support attending conference; Scrum training, etc.)

• Awards: Company awards, every 6-month MVP awards

Apply

Apply at CADDi

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