About the role
Build a safer world with us, one incident at a time. Ambient.ai is the leading agentic physical security platform built to prevent incidents and modernize physical security operations. Our products help the world’s leading enterprises reduce risk, improve operational efficiency, and gain critical insights. Seven of the top 10 U.S. technology companies, along with multiple Fortune 500 organizations, rely on Ambient.ai to protect their people, places and assets. Our platform uses state-of-the-art AI to seamlessly integrate with existing camera and sensor systems, enabling real-time monitoring and proactive threat detection. By reducing false alarms by over 95%, Ambient.ai allows security teams to focus on real threats and prevent incidents before they occur. Founded in 2017 and backed by Andreessen Horowitz, Y Combinator, and Allegion Ventures, Ambient.ai is a Series B company on a mission to make every security incident preventable. We’ve found that in-person time meaningfully supports collaboration, creativity, and team alignment. Our talent, engineering, product, design, and marketing teams work from our Redwood City office three days a week. All other Bay Area employees join on Fridays to stay connected and close out the week together. Recently, we've ranked #71 out of 500 on the Forbes best start up employers list ! Ready to learn more? Connect with us on LinkedIn and YouTube About the role: The Threat Data Analysis Center (TDAC) is the monitoring hub for physical security & life safety incidents captured by Ambient.ai. The operators are responsible for reviewing and analyzing alert data, images, and videos related to access control, life safety, or other security incidents. In this role, operators perform AI-assisted alarm monitoring and data verification, working with internal and external teams, and must ensure that all actions taken are done in a timely manner and documented appropriately. *** Day and Night Shifts available *** What you'll do: Respond promptly across all communication channels, including Slack, email, phone, and other platforms Review and validate physical security alerts in real time, documenting findings, escalating issues, and identifying patterns to improve product performance and workflows Analyze security incident data to detect potential threats, anomalies, and vulnerabilities Monitor and respond to alerts and notifications across all systems to ensure timely and effective incident handling Collaborate with cross-functional teams to support operational continuity and incident resolution Document incidents clearly and accurately using appropriate tools and systems Partner with engineering teams on data collection, annotation, and product testing efforts What you'll bring: Excellent oral and written communication skills Excellent analytical and problem-solving skills Works well in a team environment as well as independently Able to communicate effectively between internal and external teams Willingness and ability to learn new technical skills that will be required to execute procedures and communications properly Above-average computer proficiency Strong analytical and problem-solving capabilities Ability to multitask while remaining detail-oriented Willingness and ability to learn new technical skills that will be required to execute procedures and communications properly Willing to sit for extended periods while maintaining a laser focus on acknowledging alerts Be willing to work flexible shifts throughout the week, but all efforts will be made to accommodate consistent shift schedules Why join us: We are creating an entirely new category within a 120+ billion-dollar physical security industry and looking for team members who are also passionate about our mission to prevent every security incident possible We have an impressive customer roster of F500 companies, including Adobe, SentinelOne, and TikTok You’ll receive everything you need to hit the ground running, including cutting-edge equipment and branded gear Enjoy a full range of opportunities to connect with your awesome co-workers We love to hike , are foodies, and love music! Check out our most recent Ambient Spotify Playlist Ambient.ai is proud to be an Equal Opportunity Employer. Ambient does not unlawfully discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity, gender expression, national origin, ancestry citizenship, age, physical or mental disability, legally protected medical condition, family care status, military or veteran status, marital status, registered domestic partner status, sexual orientation, genetic information, or any other basis protected by local, state, or federal laws. Ambient is an E-Verify participant.
