Senior Manager, Risk Operations

Benefits Operations. What You’ll Do: Claims oversight and loss performance Serve as the primary operational point of contact for our TPA (Sedgwick), managing claim handling expectations, reserving practices, and escalation protocols Monitor and analyze loss runs, claim frequency/severity trends, and open claim inventory; surface insights to the Sr. Director and drive corrective action with

the team Review large loss and litigated claims on a regular cadence, ensuring the TPA’s handling strategy aligns with program objectives Track SLA compliance and claims quality metrics, holding the TPA accountable to performance standards Identify patterns in claims data (by state, classification, production type, time of year) and translate findings into actionable recommendations for risk reduction Risk management and WC program administration Develop and implement risk mitigation initiatives such as safety programs, return-to-work protocols, and claims management best practices tailored to entertainment industry workflows Use claims and underwriting data together to identify where operational improvements (better classification, faster reporting, targeted safety guidance) can reduce loss frequency and severity Drive the end-to-end underwriting operations workflow—production company onboarding, classification, state jurisdiction setup, and policy endorsement execution Tracking and reporting on Worker

Compensation KPIs and SLAs across the WC program Team leadership Manage, mentor, and develop Workers

Compensation Operations and Claims Specialists Set clear goals, run regular 1:1s, and drive accountability across all program areas—claims, risk mitigation, underwriting operations, and COI workflows Balance team workload across the claims and underwriting functions, adjusting capacity allocation as production seasons and claim volumes shift Partner with the Sr. Director on capacity planning, hiring, and team development as the program scales AI, knowledge & competitive intelligence Leverage AI tools (including Claude, Dust, and emerging platforms) as a core part of daily operations—driving research, drafting, workflow automation, and overall team AI capability development Build and maintain a centralized Workers'

Compensation knowledge base; partner with AI Champions to design and deploy self-serve agents that reduce friction for internal teams and accelerate decision-making Serve as Wrapbook's internal subject matter expert on WC program structures—continuously monitoring the landscape, identifying differentiation gaps, and delivering strategic insights to senior leadership What You'll Have: Required 5–8+ years of experience in workers’

compensation operations, insurance program management, or a related risk management function—with exposure across claims and underwriting/policy administration 4+ years of people management experience, ideally in a fast-growing or high-volume environment Solid knowledge of WC claim lifecycles, reserving practices, and TPA performance management Strong understanding of WC policy structures, classification systems, payroll-based premium calculations, and audit processes A risk management orientation—you naturally connect underwriting decisions to claims outcomes and look for ways to reduce loss frequency and severity across the program Experience using claims and policy data to identify trends, build reports, and recommend operational improvements Demonstrated ability to manage vendor and broker relationships with a bias toward accountability and measurable outcomes Excellent communication skills with the ability to translate WC concepts for non-insurance stakeholders Preferred (strong pluses) Experience with large-deductible or self-insured WC program structures (vs. guaranteed-cost only) Familiarity with actuarial reports, loss development data, and how they inform program decisions Experience in entertainment, media, or staffing industry WC programs Familiarity with employer-of-record (EOR) or professional employer organization (PEO) risk structures ARM, CPCU, or equivalent risk management designation (or in progress) Experience with Sedgwick or comparable national TPA platforms

Why Join Us At Wrapbook, creativity meets technology — and not just in the product. In addition to a competitive salary and all the

benefits you can expect from a fast-growing technology company, you’ll get access to a team of creative problem solvers and the chance to see your contributions make large impacts.

Benefits include: Unlimited Paid Time Off Work from anywhere in Canada and USA Health and Dental

benefits Up to $1,500 USD/ $2,025 CAD towards IT set up for your home Up to 2% matching RRSP / 401K Learning and Development opportunities Up to $50 USD/ $67.50 CAD towards Internet/Cell phone service Our Pledge to Fostering an Inclusive and Safe Workplace: Wrapbook pledges to be a harassment- and discrimination-free space for everyone, regardless of age, disability, ethnicity, gender identity or expression, nationality, neurotype, personal appearance, political affiliation, professional background, race, religion, or sexual identity or orientation. Apply Now Have we got your attention? Submit your application today and a member of our Talent team will be in touch with you shortly! #LI-Remote

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