About the role
OPENTEXT - THE INFORMATION COMPANY OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation. AI-First. Future-Driven. Human-Centered. At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us. Sales Development Representative (SDR) The Opportunity: OpenText has developed global Centres of Excellence for Sales Development to support best in class cloud software technology and solutions. You will be joining a social, high performing team required to collaborate with peers to effectively attract and qualify prospects evaluating the purchase of OpenText solutions. The successful incumbent will be comfortable cold calling, cold emailing and engaging via social media and video. It is important that you have a strong understanding of B2B lead generation and business development. If you are energetic, tech savvy, motivated and creative, this position will challenge and enhance your skillset. This is a quota carrying role for career minded individuals that offers a strong introduction and foundation for a future role in Sales, pre sales, solution consultancy or leadership within a global software organisation. You will receive best in class onboarding and continuous on the job coaching and personalised development to support your professional growth. Strategic SDRs are responsible for partnering with their Client Executives to develop a territory strategy for discovering, nurturing and qualifying pipeline, and converting those leads to Sales qualified opportunities and revenue. Strategic SDRs are also responsible for working with their Sales and Solution Consultant teams to actively support and progress opportunities through the sales pipeline funnel. Their prospecting activity is split between outbound, strategic sales driven prospecting, and following up inbound leads generated from prospect and customer engagement activated by Global campaigns and Regional Field Marketing. Success in this position is measured by qualified pipeline creation, pipeline acceleration and revenue, with activity based metrics in place to achieve this outcome. Outbound prospecting This role supports outbound activity including cold calling, emailing and social outreach into target accounts Works alongside Account Executives to engage prospective customers and introduce OpenText solutions Inbound lead development Responsible for following up and qualifying inbound leads generated through campaigns and marketing activity Builds understanding of customer needs and passes qualified opportunities to Account Executives Opportunity progression Supports early stage opportunities in partnership with Account Executives and Solution Consultants Maintains engagement with prospects and helps move opportunities through initial stages Prospecting activity Builds customer relationships through consistent outreach activity across phone, email and social channels Identifies contacts and maintains accurate data using Salesforce and research tools All lead generation activity and progress is tracked and managed within Salesforce and Outreach using approved tools and processes. SDRs provide regular updates on activity and pipeline contribution. Leads are qualified using defined criteria and aligned prospecting processes. What it takes to excel: Ability to achieve activity and performance targets Strong communication skills with the ability to engage and build rapport with prospects Ability to work independently and as part of a team Positive, proactive approach to prospecting and learning Ability to adapt in a fast paced environment Good organisational and time management skills Goal oriented mindset with attention to detail Willingness to learn and develop within a sales environment Experience with CRM tools such as Salesforce is beneficial but not essential OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at [email protected] . Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.