About the role
About Umba Umba is a pan-African digital bank serving customers in both Kenya and Nigeria. Our mission entails providing accessible and cost-effective financial services across Africa, enabling our customers to take charge of their financial well-being. We are committed to seizing a unique opportunity to transform the financial landscape in Africa by harnessing the power of machine learning to develop intelligent, affordable financial products tailored for emerging markets. Our machine learning models are continuously improving, and we leverage AI and automation to deliver banking solutions at the lowest possible cost to our expand in customer base. Umba is headquartered in Nairobi Kenya. Our primary focus is to offer a comprehensive range of digital banking products through Android, iOS and Web Apps, and we take pride in our culture of consistently surpassing customer expectations, which has fueled our rapid expansion. Umba acquired a deposit taking microfinance bank in Kenya in 2023, which has now been named Umba Microfinance Bank. The bank has achieved fast growth since launch with average monthly growth rate of 19% and 6x revenue growth in 2024. Job Summary: We are seeking a results-driven and dynamic Relationship Manager to drive sales growth and lead our logbook and asset financing portfolio. The successful candidate will be responsible for achieving sales targets, building and maintaining a high-quality loan book, and ensuring timely collections. This role involves developing and executing effective sales strategies and expanding our market presence. The ideal candidate is a proactive leader with proven experience in logbook or vehicle financing sales, strong analytical and problem-solving skills, and the ability to thrive in a fast-paced, target-driven environment. Job Description: Sales & Collections: Drive and meet team sales targets. Build and manage a healthy loan portfolio. Ensure full and timely collection. To formulate sales strategies and ensure company targets are met. To map potential customers and generate leads for the organization. Reviewing sales performance on weekly, monthly, quarterly basis; with the aim of meeting or exceeding targets. Recruitment: Identify, recruit, and onboard indirect sales agents to expand the company's Logbook and Asset financing sales network. Provide initial onboarding to ensure agents are equipped with the necessary tools and knowledge to succeed. Supervising Agents : Leading and overseeing the daily activities of the agents, ensuring that all tasks are completed efficiently and to a high standard. Training and Development : Providing training, guidance, and support to the agents to enhance their selling skills and overall performance. Performance Management : Monitoring and evaluating agents performance, providing constructive feedback to