About the role
Data Success Specialist at Transit! 👋🚍🚉 ')"> Vision Regions Partners Blog Select Language English Français English ')"> Data Success Specialist Transit Data Analyst team Montreal, QC Full time Love the bus? Brain for trains? Caring for customers? If you're a transit nerd who also happens to be a natural connector — someone who can translate the arcane language of data standards into something a business team can actually act on, and back again — then you might just be our missing link. Transit's data is only as powerful as the partnerships behind it. When agencies share good data, riders get seamless commutes. When they don't, well... someone has to make the call, send the email, run the webinar, organize the data release timeline, wrangle internal teams, and still find time to inspect a GTFS feed before lunch. As our Data Success Specialist, you'll be right at the transfer station where your team — the Transit Analysts, aka TAs —, our Business team, our partner transit agencies, and any of their data vendors all converge. You'll be the go-to person when a partner needs answers that are too technical for a Slack thread, too strategic for a standard support ticket, and too important to let it slip through the cracks between teams. You'll manage projects with real deadlines and real stakes, champion data-enabled app features to the agencies who stand to benefit from them most, and make sure the right information reaches the right people — whether that's a transit authority in Kansas or our own Partnership team in the next room. You don't need to be the person who fixes every data feed (though you'll know how, or where to ask). You need to be the person who makes sure every partner knows their data is in good hands — and that they actually are. 📝
Responsibilities Internal Bridge : Be the person who keeps the Data and Business teams from talking past each other. Translate technical realities into a business context and vice versa. Help the Business teams ask better questions and set more accurate expectations when data is part of the conversation. Technical Relationships: Nurture Transit's technical relationships with partner agencies and their data vendors. You'll second the Partnerships (Pre-Sales) and Service Delivery (Post-Sales) teams for technical questions, data quality discussions, and anything in between — fielding requests that range from "something isn't working" to "we have a major rollout next quarter and need your help." You'll manage expectations, communicate clearly, and follow through, even when the answer takes a few teams to find. Project Management : Coordinate cross-functional efforts between teams to deliver on data commitments towards our partners – on time, and without any bits of data falling through the cracks. Deadlines come from partners with high expectations; your job is to meet them without losing your mind (or your inbox). Transit Analysis : You'll take care of the GTFS data of a few high-stakes partners in the US and/or Canada. You’ll do routine data maintenance, inspections, and integrations for a defined set of critical feeds. You'll participate in weekly Transit Analyst meetings, and training sessions to stay sharp on the craft even as your scope expands beyond it. Data-Enabled Features : Become a resident expert on Transit's data-enabled feature suite. You'll connect the dots between what our products can do based on partners’ data and their needs, gathering feedback and routing it back to the teams who can act on it. Documentation & Knowledge Sharing : Maintain and improve a reliable source of truth for technical information that internal teams and external partners alike can reference. Create and lead webinars and training sessions that help agencies get more out of their data and our platform. Think: publication best practices, data quality standards, improved app features — explained in a way that's actually useful. ✅