About the role
About Kaseya Kaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive platform helps organizations efficiently manage, secure, and automate their IT environments, driving operational efficiency and long-term business success. Backed by Insight Partners , a leading global software investor, Kaseya has experienced sustained double-digit growth and continues to expand its global footprint. Today, Kaseya supports customers in more than 20 countries and manages over 15 million endpoints worldwide. Founded in 2000, Kaseya has built a culture centered around innovation, accountability, and results. We are a high-growth, high-performance organization that values individuals who are driven, adaptable, and committed to delivering exceptional outcomes for our customers and teammates alike. At Kaseya, success comes from embracing challenges, moving with urgency, and continuously raising the bar. Position Summary Kaseya is looking for an experienced, trilingual Solutions Engineer to join our rapidly growing Medellín hub. In this role, you will be a technical leader supporting the Sales team across both the LATAM and North American (NAM) markets. You will focus on delivering compelling technical demonstrations and guiding prospective customers through the value of the Kaseya "IT Complete" technology stack. As a key member of the pre-sales organization, you will partner closely with Account Executives to understand complex customer challenges and position Kaseya’s solutions through technical discovery, solution design, and deep-dive demonstrations. While this role supports the broader platform, experience with PSA (Professional Services Automation) or RMM (Remote Monitoring and Management) solutions is highly beneficial. Most customer engagement occurs through virtual platforms like Zoom and Microsoft Teams, though there are opportunities for travel within the LATAM and NAM regions for industry events and key customer meetings. Key
Responsibilities Demonstrate Value: Design, prepare, and deliver high-impact technical demonstrations showcasing the Kaseya technology platform. Strategic Partnership: Partner with Sales Executives to identify specific customer pain points and engineer tailored technical solutions. Full Pre-Sales Lifecycle: Support the process from initial discovery and product demos to proof-of-concept (POC) coordination and technical validation. Technical Advocacy: Confidently address technical objections and solution architecture questions throughout the sales process. Validation: Work directly with customers to evaluate solutions and ensure successful technical validation during POC phases. Documentation: Support the creation of technical responses for RFI/RFP submissions, proposals, and solution documentation. Product Expertise: Maintain expert-level knowledge across the Kaseya portfolio, including automation, security, backup, and endpoint management. Internal Feedback: Act as the "voice of the customer" by providing field feedback to product and engineering teams to influence future strategy. Required
Qualifications Trilingual Expertise: Fluency in English, Spanish, and Portuguese is required to effectively support our diverse customer base across NAM and LATAM. Proven Experience: Demonstrated background in a Sales Engineer, Solutions Engineer, or Technical Pre-Sales role. Preferred
Qualifications Communication Master: Proven ability to demonstrate technical products and clearly articulate value to both technical (IT Admins) and business (CTO/CEO) stakeholders. Domain Knowledge: Familiarity with the MSP (Managed Service Provider) ecosystem, including tools such as PSA, RMM, security, and backup platforms. OS Proficiency: Strong experience working in Windows environments, with a functional understanding of macOS and Linux. Mindset: Curious, proactive, and passionate about learning new technologies and solving complex customer challenges. Location: Must be able to work fully in-office at our Medellín location. Additional information Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.
About Kaseya
Kaseya is a leading provider of IT automation software for IT service providers and public and private sector IT organizations. Kaseya's IT automation platform allows IT professionals to proactively monitor, manage, and maintain distributed IT infrastructures remotely, easily, and efficiently with one integrated web-based platform.
Kaseya's integrated web-based platform is complete, powerful, secure, and easy to deploy and administer. The Kaseya managed service platform is designed for IT administrators who need to reduce complexity and increase productivity, and managed service providers that want to pass those benefits to their customers and increase their own profit margins.
Features:
Our IT Automation Software is easy to integrate and implement. The software saves users time and increases staff productivity of businesses. This decreases production errors and increases productivity, allowing users to focus their time on the needs of their clients. Kaseya gives businesses the tools and technology to completely automate and improve their IT services.
Kaseya's K2 Patch Management Software can eliminate time-consuming tasks such as updating and securing networks in multiple locations and domains. With K2, IT professionals will be able to automatically keep servers, workstations, and remote computers updated with the latest security patches and software updates. Our patch management feature is able to make automatic and recurring patch scans, approve or deny patches, automate easy and fast patch deployment, interactively manage patches, flexibly configure patch management, and give comprehensive, scheduled reports.
With Kaseya's Audit and Inventory feature, you are able to track every system you are managing. With this feature, we are able to work with inventory quickly with every workstation and mobile computer on each network. Tracking every system can be done remotely at any location. The Audit and Inventory feature lets you have complete hardware and software inventory across the network.
Kaseya's System Monitoring Software provides user-defined monitoring for all the managed systems on the user's network. With the help of automated alerts, the user receives instant notification of changes and/or problems. The easy and fast set-up gets the software up and running in minutes with no software to install. It monitors servers, workstations, remote computers, Windows Event Logs, and applications. The software's automated LAN discovery and comprehensive reports keep the organization running smoothly and help ensure network security and productivity.
Our PC Remote Access with Live Connect is a fast and secure solution for any network's machines. IT professionals can access servers and workstations with ease without affecting the productivity of other users. Kaseya works on a web-based management platform which allows a single machine to have full control over all endpoints. Live Connect has the tools to do anything and everything with an agent directly.
Kaseya provides Remote Backup Software and disaster recovery for servers, desktops, and workstations. Our remote backup software offers protection, security, and peace of mind for businesses that want to ensure the recoverability of their electronic data. Our backup provides real-time programmed disk remote backup, file-level remote backup, disk imaging, monitoring, and bare metal restore.
Our Endpoint Security Software advises your system's spyware and adware to review any unwanted applications. For example, if there is something detected and pops up as a warning, anti-virus software will block and remove access to that specific program.
The Kaseya IT Management Monitoring Platform provides proactive, user-defined monitoring with instant notification of problems or changes. Receive a system alert when critical servers go down, users alter their configuration, or a possible security threat occurs. We provide IT professionals with the tools they need to proactively manage their systems and keep the organization running efficiently.
With Kaseya's Remote Control Software, IT professionals can quickly access servers, workstations, and mobile computers. Kaseya G1 is able to work behind firewalls and NAT as well. The remote control software can increase productivity and responsiveness by allowing access to computers from anywhere with a standard web browser.
Kaseya's Desktop Migration feature gives users a 3-step process in order to swap users on an existing computer. Kaseya desktop migration backs up all files, restores previous account information, and migrates single users or multiple users for one machine or many machines on a scheduled basis. Kaseya users never need to wonder what state each machine is in during the migration process.
Other roles at Kaseya
Job details
Location
Remote
Funding
Total raised
$500M
Last stage
Growth
Investors
Founders
Mark Sutherland
Co-Founder
Paul Wong
Co-Founder
Fred Voccola
Co-Founder & Former CEO (now Vice Chairman)
What happens next.
No applications, no recruiter spam. Just the intro.
Confirm the fit
A few questions to make sure this role is the right shape for you. Two minutes.
I pitch you to the company
I write the intro, send it to the founder, and handle the back-and-forth.
A meeting lands on your calendar
If they’re a yes, I book the chat. You show up — that’s the whole job-hunt.