About the role
Position Summary
The Senior Inside Sales Representative plays a key role in driving revenue growth and supporting the company's sales strategy. This position leads customer relationship management, complex quoting, order fulfillment, and vendor coordination for key accounts. The Senior Inside Sales Rep serves as a mentor to junior inside sales staff, supports cross-departmental collaboration between Sales, Purchasing, and Operations, and ensures that customer needs are met with efficiency, accuracy, and professionalism.
This role requires strong technical understanding of electrical and automation products, attention to detail, and excellent communication and leadership skills.
Role And Responsibilities
Competencies
The Senior Inside Sales Representative plays a key role in driving revenue growth and supporting the company's sales strategy. This position leads customer relationship management, complex quoting, order fulfillment, and vendor coordination for key accounts. The Senior Inside Sales Rep serves as a mentor to junior inside sales staff, supports cross-departmental collaboration between Sales, Purchasing, and Operations, and ensures that customer needs are met with efficiency, accuracy, and professionalism.
This role requires strong technical understanding of electrical and automation products, attention to detail, and excellent communication and leadership skills.
Role And Responsibilities
- Manage the full sales cycle— from inquiry to order completion.
- Develop quotes and sales proposals for a range of quotes from simple parts quotes to large complex quotes, ensuring accurate pricing and delivery timelines.
- Prospecting for new business opportunities and managing that full cycle process.
- Build, maintain, and grow strong relationships with key customers and vendors.
- Serve as the primary internal point of contact for high-priority customers and projects.
- Support Outside Sales Representatives by providing detailed order status updates, technical documentation, and pricing verification.
- Lead efforts to improve customer retention, satisfaction, and order accuracy.
- Provide mentorship and guidance to Inside Sales and Purchasing team members.
- Assist in developing and refining sales processes, ERP procedures, and documentation standards.
- Act as a liaison between Operations, Purchasing, and Accounting to ensure cross-functional alignment.
- Lead or participate in periodic training sessions for new hires and process updates.
- Communicate with vendors to secure favorable pricing, delivery, and product information.
- Proactively identify opportunities to optimize purchasing lead times and reduce costs.
- Oversee the accuracy of inventory data and resolve discrepancies in coordination with the Operations team.
- Enter, manage, and validate sales orders, quotes, and purchase orders in the ERP system (Epicor P21 or equivalent).
- Maintain real-time accuracy of order and delivery data in the system.
- Prepare sales reports and performance metrics for management review.
Competencies
- Anticipates customer needs and ensures a high-quality experience.
- Maintains exceptional accuracy in quotes, orders, and system data.
- Understands mechanical and electrical product specifications and applications.
- Demonstrates clear, professional written and verbal communication skills.
- Provides direction, training, and support to less experienced team members.
- Identifies issues quickly and implements effective solutions.
- Proactively manages priorities and follows through on commitments.
- Required: 5+ years of inside sales or customer service experience in an industrial, electrical, or automation environment.
- Preferred: Previous leadership or senior level inside sales experience.
- Preferred: Familiarity with Epicor P21 ERP software.
- Strong working knowledge of Microsoft Excel, Outlook, and related business systems.
- Bachelor's degree in business, Industrial Distribution, or related field preferred (not required).