Staff User Researcher, Wealth

the team's comfort zone, levelling up our capabilities as you go Shaping projects and strategies that balance pace, quality and breadth of focus to have the most impact, delegating to others when appropriate. Drawing on a range of data sources and working closely with cross-discipline leaders where needed to robustly answer the questions that are most important to Monzo Communicating actionable user insights with such clarity that they are consistently used to define strategy across the organisation. Partnering closely with leaders beyond your discipline, and modelling better ways of cross functional working which raises the bar for all Translating your insights and Monzo's strategic direction into a clear and actionable plan for the teams you work with, helping us make progress towards our product vision. 🤩 We’d love to hear from you if… You're passionate about making money work for everyone. You ideally have experience of working in a product-led environment, as a high performing individual contributor. You have a passion/interest for mentoring and coaching user researchers. You proactively set the conditions for others to deliver in ambiguous or changing contexts, both within squads and across the organisation. You solve systemic issues caused by complexity, making things better for those who come after you. You're a visible role model for respectfully driving positive customer and business outcomes - even under challenging team circumstances. You proactively and consistently find ways to raise the bar for your discipline and others, giving timely, respectful feedback when needed. You role model resilience, and you help others take a measured approach to outlining the trade-offs of different options before deciding which route to pursue, keeping pace while you do so. You're recognised as the expert in your field of research and you have scaled the support you provide others to drive extensive improvements across the organisation. You identify opportunities your wider team's impact, culture and community of practice, and you're pragmatic in aiming for progress over perfection You take responsibility for the successful growing of the research teams you're in - helping identify where new skillsets are needed, bringing in the right people, and creating the conditions for them to be successful. Not ticking every box? That’s totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At Monzo, we’re dedicated to creating a diverse and welcoming team. If you’re passionate about this role and keen to learn and grow with us, we encourage you to apply— even if you don’t have everything that's listed just yet. Drop us your application, we’d love to hear from you! 🙌 What’s in it for you 💰 £103,000-£140,000 DOE ➕Incentive Awards tied to your performance. ✈️ We’ll help you relocate to the UK. ✅ We can sponsor your visa. 📍This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London) ⏰ We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team. 📚 £1,000 learning budget each year to use on books, training courses and conferences. 🏡 We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup. ➕ Plus lots more! Read our full list of

benefits . 🌈 The application journey has 3 key steps First stage - Recruiter call Second stage - Research methods task (1 hour) Full loop - Values + Leadership interview and Teamwork + Impact interview (45 mins each - ideally b2b) This process should take around 2-3 weeks - your schedule is really important to us, so we promise to be as flexible as possible! We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here. The closing date for applications is 22nd May. #LI-NH1 Equal opportunities for everyone Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog , 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report. We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊 Apply for this job * indicates a required field First Name * Last Name * Email * Phone Country * Phone * Location (City) * Locate me Resume/CV * Attach Attach Dropbox Google Drive Enter manually Enter manually Accepted file types: pdf, doc, docx, txt, rtf Cover Letter Attach Attach Dropbox Google Drive Enter manually Enter manually Accepted file types: pdf, doc, docx, txt, rtf 🇺🇸 Are you a US tax resident? * Select... 🛂 Please confirm your UK Right to Work status. * Select... We legally have to verify your Right to Work in the UK before you can start working for us. We're asking for this information now so we know later what type of right to work check we need to do. Your answer to this question won't affect the outcome of your application, unless you'd need visa sponsorship but are applying to a role we can't sponsor. 🔐 Keeping your data safe is really important to us. Please take a look at our Candidate Data Privacy Notice (linked below) and confirm that you have. * Select... 🔗 Candidate Data Privacy Notice . If you’d like to, please share your preferred pronouns (eg. they/them/theirs, she/her/hers). If you'd like to, please spell out your name how it's pronounced so we know how to say it. Do you have experience working in a high-growth, product-led environment as an in-house User Researcher? * Do you have experience line-managing a user researcher? * Select... 👤 Identity survey Our goal at Monzo is to make money work for everyone. To do that, working at Monzo must work for everyone. We want to create an equitable, engaged and innovative workplace which gives people from all backgrounds the support they need to thrive and grow. Making Monzo work for everyone starts right at the beginning of every Monzonaut's journey: when they apply to work here. This demographic survey will help us better understand the people who apply to work at Monzo. It'll help us see how different groups progress through our hiring process, and where we need to make improvements to be more inclusive. If you choose to fill it out, all of the information you give us is: Voluntary . And we've included a "prefer not to say" option for every question. It'd be helpful if you still fill out the survey even if you choose "prefer not to say" for every question, as it's useful for us to understand & record this. We won't know if you choose to fill this survey in or not. Anonymous to Monzo . We can't tie your responses to you and they won't make a difference to the outcome of your application. We'll only use grouped responses for equal opportunities monitoring in our hiring process. For more information on how we'll use this data, please read our candidate privacy notice . By filling out this survey, you agree that we can use your responses for the purposes we've mentioned above. You are not letting us know if we need to make any adjustments to the hiring process because of disability or neurodiversity - to do this please email us. How would you describe your gender identity? Select... Do you identify as transgender? Select... What's your sexual orientation? Select... Do you identify as having a disability? Select... Do you consider yourself to be neurodivergent? Select... How would your describe your ethnicity? Select... Submit application Powered by Greenhouse

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