About the role
Lead the technical delivery of complex, cloud‑native and AI‑enabled engagements, contributing as a hands‑on individual contributor and, where required, leading engineering teams to ensure high‑quality, predictable outcomes. Applies user‑centered design principles to translate customer needs into clear technical
requirements and scalable solution designs through iterative prototyping and feedback. Provide delivery leadership by setting technical priorities, estimating effort, managing dependencies, making disciplined trade‑offs, and driving successful releases. Ensure engineering excellence and solution quality, with accountability for the overall efficacy, performance, security, and compliance of technical delivery within assigned engagements. Identify, assess, and manage technical risks and dependencies across projects, including defining mitigation strategies, handling escalations, and planning for both short‑ and long‑term delivery risks. Drive innovation and digital transformation, leveraging existing intellectual property (IP), reusable assets, and best practices to improve delivery predictability and speed. Contribute to thought leadership and continuous improvement, fostering new ways of working that enhance engineering productivity, solution quality, and responsiveness to evolving customer needs. Strong expertise in security‑by‑design principles, including encryption, authentication and authorization (AuthN/AuthZ). Deep knowledge of Zero Trust architecture, IAM, secure‑by‑default design, threat modeling, compliance standards, and DevSecOps practices. Hands‑on experience with least‑privilege access, assume‑breach concepts, micro‑segmentation, continuous monitoring, SAST/DAST, and secure CI/CD pipelines. Leads meetings with customers/partners to understand business needs. Engages others appropriately to understand and define customer
requirements. Participates in project planning and develops project documents by identifying the risks and dependencies. Communicates the business value of planned solutions to customers/ partners. Identifies technical and business risks in programs and proposes mitigations. Assists project managers/architects in preparing for steering committee (e.g., developing artifacts). Manages their schedule and communicates with project leads. Generates and delivers Work Breakdown Structure (WBS). Implements solutions and provides oversight and leadership on workstreams across domains while adhering to Industry Solutions processes. Aligns solutions with the intent of the architecture. Manages escalations, analyzes situations, and coordinates appropriate resources to resolve issues by following delivery practices, considering cost implications, and engaging in conversations with internal and external stakeholders (e.g., Customer Service and Support, Project Manager, Solution Architect, Product Group) as needed. Proactively manages executive-level customer/partner/stakeholder relationships to identify and contribute to the drivers of satisfaction and dissatisfaction, determine the root cause, and establish recovery actions to improve the experience. Shares lessons learned with workgroup and consultant community. Intellectual Property Management Acts as an ambassador in the consumption of intellectual property (IP) by leveraging and/or modifying existing IP or creating repeatable content where applicable. Provides feedback on Managed IP for continuous improvement, reports IP gaps, reviews IP to be considered for harvesting and curation and ensures it is logged for consumption. Improves Industry Solutions offerings quality and collaborates with portfolio and solution teams by providing feedback. Business Development Drives innovation and digital transformation. Ensures the use of the existing intellectual property (IP). Readiness Learns new technologies or services based on business demands and industry trends. Obtains relevant accreditations and certification(s) as advised by domain leadership team. Identifies certifications and readiness plans in partnership with World Wide Learning. Leads or participates in relevant technical communities and conducts training sessions to evangelize technology and/or offerings based on availability. Mentors team members and acts as a technical advisor for stakeholders by providing thought leadership, articulation of solutions value, and outcomes of business strategies. Operational Excellence Completes operational tasks and readiness and ensures timeliness and accuracy. Leads by example and guides team members on operational tasks, readiness, and compliance. Other 10+ years of overall professional experience in software engineering, application development, and solution delivery, with a strong focus on enterprise‑scale, customer‑facing engagements. 5+ years of experience in customer‑facing delivery leadership Bachelor's degree in computer science engineering, or a related field. Advanced or higher‑education
