About the role
Job Application for Dealer Development Manager at Upgrade Back to jobs New Dealer Development Manager San Diego Apply Upgrade helps customers move in the right direction with affordable and responsible financial products. Since 2017, we’ve helped over 7.5 million customers access over $42 billion in consumer credit. With a relentless focus on improving our customers' financial well-being, we build products that put more money in their pocket and support their journey toward a better financial future. We’re backed by some of the most prominent technology investors and were most recently valued at $7.3B. We’re consistently recognized for our collaborative and inclusive culture. Most recently, we were named one of the World’s Top Fintech Companies by CNBC, Best Places to Work by Built In, Best Places to Work by the San Francisco Business Times, America’s Greatest Workplaces by Newsweek, Best Startup Employer by Forbes, and Healthiest Employers by Phoenix Business Journal. We’re looking for new team members who get excited about designing and delivering new and better products. Come join us and help build a better financial future for millions of people. About the Role: The Dealer Development Manager will represent Upgrade Inc (Auto Finance Division) and promote our indirect lending programs. They will develop, maintain, and grow business partnerships between Upgrade Inc. and our dealership partners. The Dealer Development Manager is also responsible for staying up-to-date on local market conditions and industry trends. In this role, you will work with internal partners to find solutions that better serve our customers, and build long lasting relationships with key decision makers to drive growth and continuous improvement. This position requires residency in the San Diego, CA market. What You’ll Do: Dealer Relationship Management Develop and maintain relationships with new and existing dealer partners Act as a trusted advisor to dealership owners, GMs, and F&I managers Conduct regular in-person dealership visits based on a structured drive schedule Deliver consistent follow-up and service to ensure dealer satisfaction and loyalty Dealer Acquisition & Activation Identify, onboard, and activate new dealer partners Drive dealer sign-ups and first deals (“activation”) Re-engage inactive dealers (e.g., no deals in 90 days) and return them to production Execute onboarding training to ensure dealers understand programs and systems Production & Volume Growth Achieve monthly funding and application volume goals Increase contracts per active dealer and overall territory production Focus on growing volume in Tier 3–5 segments while maintaining quality Drive penetration targets (e.g., 3+ and 5+ deals per dealer per month) Credit & Deal Structuring Partner closely with underwriting/credit teams to structure deals effectively Educate dealers on program guidelines, stips, and deal packaging Improve pull-through by coaching dealers on submitting clean, fundable deals Portfolio Performance & Quality Monitor dealer portfolio performance (delinquency, charge-offs, profitability) Manage dealer mix to align with company risk appetite and profitability goals Shift focus toward preferred collateral and higher-performing dealers Ensure adherence to compliance, credit policies, and documentation standards Training & Dealer Development Conduct ongoing product and process training with dealership staff Educate dealers on value-added products Provide market insights and best practices to improve dealer success Position the company as a relationship-driven partner vs. transactional lender Territory & Activity Management Maintain a disciplined weekly drive schedule maximizing in-person dealer time Track and manage activity through CRM (e.g., Salesforce) Analyze territory performance and adjust strategy based on data Participate in team calls, sales meetings, and performance reviews What We Look For: 2+ years of experience in indirect auto finance, auto sales, or related field Strong understanding of credit tiers, loan structuring, and dealership operations Proven ability to build relationships and drive sales growth Excellent communication, negotiation, and problem-solving skills Self-motivated with strong time management and territory planning skills Ability to travel locally (significant field time required) What We Offer You: Competitive salary and stock option plan 100% paid coverage of medical, dental and vision insurance Flexible PTO Competitive 401(k) and RRSP program Opportunities for professional growth and development Paid parental leave Health & wellness initiatives We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Upgrade does not accept unsolicited resumes from staffing agencies, search firms, or any third parties. Any resume submitted to any employee of Upgrade without a prior written agreement in place will be considered the property of Upgrade, and Upgrade will not be obligated to pay any referral or placement fee. Agencies must obtain advance written approval from Upgrade's Talent Acquisition department to submit resumes and only in conjunction with a valid, fully executed agreement . English is required for all positions, as it involves interacting with staff at Upgrade's offices worldwide. Create a Job Alert Interested in building your career at Upgrade? Get future opportunities sent straight to your email. Create alert Apply for this job * indicates a required field Autofill with MyGreenhouse First Name * Last Name * Email * Phone Country * Phone * Resume/CV * Attach Attach Dropbox Google Drive Enter manually Enter manually Accepted file types: pdf, doc, docx, txt, rtf Cover Letter Attach Attach Dropbox Google Drive Enter manually Enter manually Accepted file types: pdf, doc, docx, txt, rtf LinkedIn Profile Are you legally authorized to work in the United States? * Select... Will you now, or in the future, require sponsorship for employment visa status (e.g. H-1B visa status, work permit, etc.)? * Select... This position requires residency in the San Diego, CA market. Do you currently reside in the area? * Select... Demographic Questions & Categorizations Upgrade is dedicated to building a diverse team and an inclusive culture. We believe that it’s crucial to Upgrade’s long-term success to create an environment where all employees feel like they belong and have an equal opportunity to succeed. For this reason, we are asking candidates to voluntarily self-identify through a few demographic questions. Our purpose in collecting this information is to help us assess our outreach efforts and diversity representation goals. Your responses will not be linked to your identity or your application, and neither recruiters nor hiring managers can see this information at an individual level. Your responses are stored in the aggregate and will not play any role in our hiring decision. Your decision to participate or not participate in this survey will have no impact on your candidacy at Upgrade. How you do you identify? (Gender identity) Select... Do you identify as LGBTQ+? Select... How do you identify? (Ethnicity) Select... What is your veteran status? Select... What is your disability status? Select... Submit application Powered by Greenhouse