About the role
Senior Operations & Strategy Specialist Department: CEO Discovery Team Employment Type: Full Time Location: Casablanca, Morocco Description We are looking for a Senior Operations & Strategy Specialist to drive the strategy, operations, and growth of our Intercity business across 1–3 countries, with a primary focus on Morocco . In this highly autonomous role, you will combine macro-regional strategic thinking with hands-on local execution to optimise key business metrics, enhance customer experience, and scale operations. You will work closely with cross-functional teams while leveraging data insights to drive impactful business decisions.
Responsibilities Strategy & Business Growth Own and manage the Intercity business performance in Morocco. Monitor and analyze weekly KPIs such as Rides, GMV, and Net Revenue to identify opportunities and performance gaps. Develop and implement data-driven growth strategies and run MVP experiments to validate new initiatives. Execute both local and macro-regional growth initiatives to scale the business. Conduct structured data analysis using SQL, Excel/Google Sheets, and Tableau. Perform market and pricing analysis to understand competitive dynamics and marketplace balance. Translate complex datasets into actionable insights and strategic recommendations. Conduct field research, market analysis, and interviews with riders and drivers to better understand local market dynamics. Identify opportunities to improve customer satisfaction and marketplace efficiency. Support localized CRM campaigns and marketing initiatives. Work closely with Operations, Marketing, Product, and Country Leadership to align strategies and priorities. Coordinate the rollout of product experiments and operational improvements. Identify and clearly report product issues or bugs to the product team. Navigate local regulatory frameworks, including government relations, legal, and tax considerations (e.g., GMV-related tax risks). Support compliance and ensure the business operates effectively within local regulations.