Chief of Staff

About

the role Behind many of life’s most important transactions, buying a house, applying for a mortgage, getting a small business loan, or refinancing a credit card, is a network of credit relationships. Setpoint provides critical infrastructure for relationships between the world’s largest banks, credit funds, and capital markets counterparties. We’re building trust in this system of credit. We are looking for a Chief of Staff to work directly with our founding CEO. In this position, you will be the CEO’s right hand: half strategic partner, half operational executor. You will own the rhythm of how the company runs at the executive level, drive the projects that matter most to the CEO but that he cannot execute alone, and make sure decisions turn into outcomes. You will sit in on almost everything the CEO does and have a seat at the table for the company’s most important conversations. The right person uses this role as a launchpad. Two to three years in, we want you running a function, a business unit, or a major company initiative. Who will love this job An entrepreneurial operator: You have an ownership mindset and treat every problem as if the company is yours. A force multiplier: You make the people around you, especially the CEO, dramatically more effective. Highly organized: You bring structure to chaos and never let things slip through the cracks. A clear and concise communicator: You write tight memos, run sharp meetings, and explain complex ideas simply. A capital markets thinker: You can hold your own in conversations about credit, securitization, and lending economics. Comfortable with ambiguity: You have a strong bias to action and would rather ship a v1 today than a v3 next month. What you’ll do Run the CEO’s operating cadence: staff meetings, weekly business reviews, exec offsites, and quarterly and annual planning. Drive 2 to 4 high-priority strategic initiatives at any given time. These are projects the CEO owns but cannot personally execute, ranging from a new pricing motion to a key partnership to a leadership hire. Build and maintain the company’s goal-setting and tracking: OKRs, KPIs, and the dashboards that tell us whether we are on track. Sit in on key meetings, capture decisions, and drive follow-through across the exec team. If something is stuck, you unblock it. Lead internal communications: all-hands, founder updates, and the narrative we tell employees, candidates, and the market. Triage the CEO’s inbox, calendar, and attention. Decide what hits his desk and what does not. Step in as the acting owner of any function or workstream that needs leadership while we hire. You should have 5 to 8 years of experience, with a strong preference for an ex-consulting (MBB) or ex-banking / PE associate background. Operating experience at a high-growth startup is a plus on top of that foundation. Fintech, ABS, or capital markets understanding. You can build and read a financial model and own board-quality materials without hand-holding. Exceptional writing and synthesis. You can take a 90-minute meeting and produce a one-page memo that makes the right decision obvious. Track record of owning projects end to end in ambiguous environments. Discretion. You will be in the room for comp, fundraising, and personnel conversations. Low ego. You are happy doing $300/hour work and $30/hour work in the same afternoon. Prior Chief of Staff, BizOps, or Strategy & Operations experience at a venture-backed company is a plus. About Setpoint Setpoint provides purpose-built capital and technology to asset-backed borrowers and lenders. Our platform is the funding operating system for originators: it verifies and stores documents; automates critical calculations and compliance reporting; and digitizes assets like homes or cars. Setpoint’s technology makes warehouse transactions instant and error free. In August 2024, Setpoint announced the successful completion of its $31 million Series B funding round. 645 Ventures led the round, with significant strategic investments from Citi and Wells Fargo, alongside Andreessen Horowitz, NextView Ventures, Floating Point, Henry Kravis, Zillow founder’s 75 & Sunny, Vesta Ventures, Fifth Wall, Eltura Ventures, and Outrunner Capital. We offer a comprehensive