About the role
Demand Operations Program Manager (Florida) - Remote, United States Why Waymo Why Waymo Why Waymo Subheadline goes here lorem ipsum --> Working at Waymo Working at Waymo Culture Benefits Belonging Community Engagement Locations Teams Teams Software Engineering Ops & Supply Chain AI Foundations Hardware Engineering Product & Design G & A Early Careers Early Careers Subheadline goes here lorem ipsum How we hire How we hire Subheadline goes here lorem ipsum Open roles Open roles Subheadline goes here lorem ipsum --> Early careers How we hire Open roles Visit Waymo.com My settings Why Waymo Working at Waymo Culture Benefits Belonging Community Engagement Locations Teams Software Engineering Ops & Supply Chain AI Foundations Hardware Engineering Product & Design G & A Early careers How we hire Open roles Visit Waymo.com My settings Kiosk mode Demand Operations Program Manager (Florida) Remote, United States Full-Time Operations 4674 Apply now Demand Operations Program Manager (Florida) 4674 On Site Remote Operations Full-Time Add to favorites View favorites Waymo is an autonomous driving technology company with the mission to be the world's most trusted driver. Since its start as the Google Self-Driving Car Project in 2009, Waymo has focused on building the Waymo Driver—The World's Most Experienced Driver™—to improve access to mobility while saving thousands of lives now lost to traffic crashes. The Waymo Driver powers Waymo’s fully autonomous ride-hail service and can also be applied to a range of vehicle platforms and product use cases. The Waymo Driver has provided over ten million rider-only trips, enabled by its experience autonomously driving over 100 million miles on public roads and tens of billions in simulation across 15+ U.S. states. Waymo Operations exists to deliver the Waymo Driver to the world. We are a global team building and scaling the world's first and leading autonomous fleet and operations platform. From component sourcing to end customer management, we enable and create value for Waymo through scaled and orchestrated deployment of the Waymo Driver. At Waymo, we are dedicated to building a culture that promotes collaboration and celebration. We value our team members' unique backgrounds, perspectives, and experiences and support and encourage all team members to share their ideas to help Waymo better serve the communities in which we operate. The Demand Operations team keeps the pulse on community sentiment and service quality within the Florida markets. The core function of the Demand Ops Program Manager is to ensure that Waymo maintains a positive presence in the community by minimizing disruptions to events, reporting on market health to internal stakeholders, partnering with Engineering and Product to optimize pickup and dropoff experience at top locations, and build relationships with community members. This role reports to the Demand Operations Program Manager. You will: Proactively identify and mitigate risks associated with large events and minimize service disruptions Build reports on overall market health for region and communicate to a variety of stakeholders Design and optimize pickup and dropoff experiences at major venues Build and maintain strong relationships with key community stakeholders Monitor, mitigate and and respond to service quality issues based on rider and community feedback Partner with the marketing team to enable key partnerships with the Florida markets You have: 5+ years of experience in a combination of project management, operations management or program management Strong verbal and written communication skills, with the ability to work effectively with cross-functional teams Analytical skills and ability to interpret data to drive continuous improvement in Operations Thorough local knowledge of Florida markets (Miami, Orlando, Tampa) Experience in risk management and process improvement Bachelor's degree We prefer: Proficiency in leveraging data to monitor market health Coordinating large events or venue management a for mobility company Delivering exceptional customer experience Travel requirements: Candidates should be willing and able to travel up to 20% to other Florida markets (Miami, Orlando, Tampa). The expected hourly range for this position is listed below. Actual starting pay will be based on job-related factors, including exact work location, experience, relevant training and education, and skill level. Waymo employees are also eligible to participate in Waymo’s discretionary annual bonus program, equity incentive plan, and generous Company benefits program, subject to eligibility requirements. Hourly Range $51.45—$62.99 USD We appreciate your interest in Waymo. Waymo is proud to be an equal opportunity employer, committed to creating a culture of belonging and maintaining a supportive workplace for all employees. We welcome applicants of all backgrounds, and employment decisions are based on a candidate’s qualifications, experience, and alignment with job requirements and business needs. Waymo does not discriminate against, and prohibits harassment of, any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age, disability, military status, family status, pregnancy, genetic information or any other basis protected by applicable law. Waymo will also consider for employment qualified applicants with criminal records in accordance with applicable law. Waymo is committed to making sure our hiring process is accessible for all candidates. If you need assistance applying for a role or participating in the interview process due to a disability, please let the recruiting team know or email [email protected]. (This email address is intended to be used only for requesting accommodations as part of the application process. Other inquiries will not receive a response.) Tweet Share Related Job Openings Demand Operations Program Manager (Southeast) Atlanta, Georgia Global Process Manager, Waymo Support Phoenix, Arizona. Los Angeles, California. San Francisco, California Roadside Assistance Integration Program Manager Phoenix, Arizona. Los Angeles, California. San Francisco, California Program Manager, Mapping Operations Mountain View, California Quick Links How We Hire Our Benefits Some of our Benefits Health and wellness Our people are at the heart of everything we do. At Waymo, you can enjoy top-notch medical, dental and vision insurance, mental wellness support, gym membership, and special wellness programs. Financial wellness Your financial peace of mind is important to us. At Waymo, we offer competitive compensation, bonus opportunities, equity, employees provident fund, and lots of other perks and employee discounts. Flexibility and time off Take the time you need to relax and recharge. Enjoy the flexibility to work from another location for four weeks per year. We support an on-site or hybrid work model and offer remote working opportunities, paid time off, bereavement, sick, and parental leave. Supporting families When it comes to growing your family or caring for your loved ones, you have our full support. Enhanced leave options include 26 weeks of paid leave for birthing parents and 18 weeks of paid leave for non-birthing parents. Community and personal development At Waymo, you'll find a range of opportunities to grow, connect, and give back. We offer education reimbursement, personal and professional development, mentorship, and other ways to connect through Employee Resource Groups (ERGs), other internal groups, and even time off to volunteer. Cool perks Access to Google offices, cafes, wellness centers, massages, and so much more. To support your wellbeing at home, you can enjoy at-home fitness and cooking classes, and more. Previous Next Health and wellness Our people are at the heart of everything we do. At Waymo, you can enjoy top-notch medical, dental and vision insurance, mental wellness support, gym membership, and special wellness programs. Financial wellness Your financial peace of mind is important to us. At Waymo, we offer competitive compensation, bonus opportunities, equity, employees provident fund, and lots of other perks and employee discounts. Flexibility and time off Take the time you need to relax and recharge. Enjoy the flexibility to work from another location for four weeks per year. We support an on-site or hybrid work model and offer remote working opportunities, paid time off, bereavement, sick, and parental leave. Supporting families When it comes to growing your family or caring for your loved ones, you have our full support. Enhanced leave options include 26 weeks of paid leave for birthing parents and 18 weeks of paid leave for non-birthing parents. Community and personal development At Waymo, you'll find a range of opportunities to grow, connect, and give back. We offer education reimbursement, personal and professional development, mentorship, and other ways to connect through Employee Resource Groups (ERGs), other internal groups, and even time off to volunteer. Cool perks Access to Google offices, cafes, wellness centers, massages, and so much more. To support your wellbeing at home, you can enjoy at-home fitness and cooking classes, and more. Learn more Ready to Apply? Waymo.com Candidate Privacy Policy Privacy Policy Terms Zero Tolerance Safety Publications Contact Us Blog Research Legal First Responders Waymo Community Notice to CA Residents © 2019-2024 Waymo LLC Search jobs Candidate Details Cookies allow websites to make your Internet experience better. For example, when you set a default language on a website, cookies help the site remember your choice. 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