About the role
TL;DR - We're looking for a Founding Deployment Strategist to guide Lovable users from first value to full adoption. You'll build trusted relationships, help customers ship faster, and turn every account into a success story by diving deep into their workflows, partnering with their teams, and shaping how our platform solves their most critical challenges. Why Lovable? Lovable lets anyone build software with AI. From solopreneurs to Fortune 100 teams, over 2 million people in 200+ countries use Lovable to transform ideas into real products—fast. We're at the forefront of a foundational shift in software creation, which means you have an unprecedented opportunity to change how the digital world works. We're a small, talent-dense team building a generation-defining company from Boston and Stockholm. We value extreme ownership, high velocity, and low-ego collaboration. We seek people who care deeply, ship fast, and are eager to make a dent in the world.
What We're Looking For Experience in Customer Success, account management, or solution consulting in SaaS or AI products Track record of driving adoption, renewals, and expansion across Enterprise and Strategic accounts Technical ability to collaborate with technical teams to scope, architect, and deploy custom solutions at scale Strong communicator who translates technical capabilities into clear business outcomes Skilled at running onboarding, QBRs, and success plans with multiple stakeholders Comfortable with ambiguity and iteration in a fast-moving, high-growth environment
Bonus: Experience supporting developer tools or AI-native products
What You'll Do Drive Customer Success & Adoption Own post-sale success: onboarding, adoption, renewal, and expansion for key accounts Build and execute success plans aligned with customer goals and product capabilities Drive value realization through proactive check-ins, QBRs, and enablement sessions Track health scores, usage, and adoption metrics to identify risks and opportunities Act as a strategic advisor—guiding customers on best practices, new features, and workflows Collaborate Cross-Functionally Partner with Forward Deployment Engineers to scope, prototype, and deliver customer solutions Collaborate with Product and Engineering to surface feedback and shape roadmap priorities Work with Account Executives to identify and qualify expansion opportunities Troubleshoot blockers, coordinate internal support, and ensure fast resolution Build Customer Success playbooks and processes based on learnings Partner Deeply with Customers Embed with customer teams to understand their workflows, goals, and pain points Identify and interpret key datasets that drive decision-making and integrate them into scalable solutions Design and refine user workflows that solve meaningful problems across teams and functions Lead training and onboarding sessions to ensure lasting impact and user success Present findings and strategy to stakeholders from frontline operators to C-suite executives What Success Looks Like Customers reach time-to-value fast and expand use across teams Lovable becomes mission-critical to how customers build and innovate You're seen as the bridge between customers, product, and growth About your application Please submit your application in English. It’s our company language so you’ll be speaking lots of it if you join. We treat all candidates equally - if you’re interested please apply through our careers portal.